---
title: "Customer Experience Measurement Solution"
ocid: "ocds-h6vhtk-06c9a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c9a8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c9a8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c9a8.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CALMAC FERRIES LIMITED"
published: "2026-07-13"
---

# Customer Experience Measurement Solution

Buyer: CALMAC FERRIES LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-06c9a8

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## Summary

The contracting authority, CalMac Ferries Limited, is currently in the tender stage of procuring a Customer Experience Measurement Solution. The procurement process is classified under the services category with a primary focus on customer survey services. This opportunity is located in the region of UKM in the United Kingdom. Interested suppliers must submit their electronic applications by the tender closing date of 13th August 2026. The procurement is conducted using a selective method under a restricted procedure; this involves PQQ exercises and the use of Public Contracts Scotland's tendering system. The initial contract period spans over 720 days, with potential renewal options comprising two 12-month extensions.

The tender represents a significant opportunity for businesses specialising in customer experience technologies, AI advancements, and comprehensive customer research frameworks. Companies with strong quality and pricing capabilities, which are critical under the evaluation criteria (40% quality, 60% price), will find this tender particularly fitting. With the procurement of a framework agreement for a singular participant, businesses with the ability to meet specific economic and technical suitability criteria as stated in the tender documentation, and the Capacity to deliver high-quality, technology-driven survey solutions, are particularly encouraged to participate. This contract not only allows firms to expand their collaborative ventures in maritime service sectors but also paves the way for substantial business growth through strategic partnerships with CalMac Ferries Limited.

## Notice

CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

### Lot Information

Lot 1

CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Renewal: Two 12-month extension options

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065674-2026 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2026 |
| Submission deadline | 13 Aug 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CALMAC FERRIES LIMITED |
| Locality | GOUROCK |
| Post town | Paisley |
| Postcode | PA19 1QP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde West |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 13 Jul 2026 at 13:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/065674-2026

## Notice URLs

- http://www.calmac.co.uk
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000835949
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c9a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c9a8.json.