---
title: "Amazon Connect platform licence"
ocid: "ocds-h6vhtk-06ca75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ca75"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ca75.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ca75.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2026-07-14"
---

# Amazon Connect platform licence

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-h6vhtk-06ca75

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ca75)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06ca75.json)

## Summary

The Royal Borough of Kensington & Chelsea has successfully completed the procurement process for an "Amazon Connect platform licence," awarding a service contract to Amazon Web Service. This procurement falls under the IT services category, specifically focusing on consulting, software development, internet, and support, with the primary location being the United Kingdom. The procurement follows a direct award process via the G-Cloud 14 Lot 2 Framework, with an award date on 1st July 2026. The contract spans 36 months, emphasizing a service delivery model directly aligned with the strategic objectives of the Royal Borough. The award procedure did not involve prior publication of a call for competition, complying with the directive under Article 33, which allows for framework-based awards without separate notices.

This tender represents a significant business opportunity for firms with expertise in IT services and a strong understanding of cloud platforms and contact centre solutions. Large enterprises similar to Amazon Web Service, especially those adept at navigating framework agreements like the G-Cloud, will particularly benefit from participating in such procurement processes. The contract value of £738,000 highlights the substantial potential for revenue generation and strategic partnership with local government entities. Consequently, businesses that thrive on robust service delivery, innovation in cloud technology, and adherence to public procurement regulations will find such opportunities invaluable for expanding their market presence and enhancing their portfolio within the public sector.

## Notice

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to the Amazon Web Service for the delivery of Amazon Connect platform licence. The contract was procured for 36 months via Direct Award using the G-Cloud 14 Lot 2 Framework.

### Procurement Information

This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065999-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £738,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMAZON WEB SERVICE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Jul 2026 at 09:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/065999-2026

## Notice URLs

- https://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ca75. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ca75.json.