---
title: "Implementation of Amazon Connect Platform Licence"
ocid: "ocds-h6vhtk-06cb47"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cb47"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cb47.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cb47.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2026-07-14"
---

# Implementation of Amazon Connect Platform Licence

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-h6vhtk-06cb47

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06cb47.json)

## Summary

The procurement process for the "Implementation of Amazon Connect Platform Licence" by the Royal Borough of Kensington and Chelsea (RBKC) has been completed. PricewaterhouseCoopers LLP has been awarded the service contract for this initiative, which falls under the industry category of Software Implementation Services. The contract was awarded through a Direct Award procedure under the G-Cloud 14 Lot 3 Framework, a method that does not require prior publication of a call for competition. The procurement took place in the United Kingdom, and the contractual agreement was signed on 1st July 2026. The procurement process aligns with the legal basis of Directive 2014/24/EU.

This tender presents substantial opportunities for businesses involved in software implementation services, particularly those capable of harnessing cloud-based solutions like Amazon Connect. While this particular contract was awarded to a large organisation, companies of various sizes that specialise in software services and possess a robust understanding of cloud frameworks might consider positioning themselves for future opportunities in similar frameworks or direct award procurements. This procurement approach benefits companies well-versed in navigating Crown Commercial Service frameworks and those able to quickly respond to direct contract awards.

## Notice

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.

### Lot Information

Lot 1

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .

### Procurement Information

This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066419-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £550,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 14 Jul 2026 at 15:17 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/066419-2026

## Notice URLs

- https://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cb47. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06cb47.json.