---
title: "DA.UWTSD2526.078 - Enterprise Service Management Platform"
ocid: "ocds-h6vhtk-06cc42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cc42"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cc42.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cc42.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF WALES TRINITY SAINT DAVID"
published: "2026-07-15"
---

# DA.UWTSD2526.078 - Enterprise Service Management Platform

Buyer: UNIVERSITY OF WALES TRINITY SAINT DAVID  
Current stage: Award  
OCID: ocds-h6vhtk-06cc42

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cc42)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06cc42.json)

## Summary

The University of Wales Trinity Saint David has awarded a contract for the continuation of its enterprise service management platform to ServiceNow. This direct award is essential for maintaining the University's existing digital infrastructure, which supports various business-critical services across the institution, including IT services, student support, marketing, and more. The agreement, valued at £825,000, will start on 31 July 2026 and end on 30 July 2029. Located in Carmarthen, UK, the contract pertains to the 'administration software package' category and falls under Welsh devolved regulations.

This procurement process presents significant opportunities for businesses with expertise in enterprise service management and software support services. Large technology firms or those holding exclusive intellectual property rights, like ServiceNow, may find such contracts beneficial for their growth given the proprietary nature of certain platforms. Suppliers capable of providing reliable software maintenance, updates, and technical support are strongly positioned to meet the University's ongoing and evolving operational requirements.

## Notice

The University wishes to make a Direct Award with ServiceNoW as it currently utilises the ServiceNow platform as a business-critical enterprise service management solution supporting multiple operational and customer-facing functions across the institution, including IT services, student support, marketing, digital services, workflow automation, and service management activities.

### Procurement Information

The University intends to enter into a direct agreement with ServiceNow for the continued provision of its existing enterprise service management platform. ServiceNow is the sole owner and provider of the proprietary software, associated licences, maintenance, upgrades and vendor support required to operate the University's existing environment. The platform is deeply embedded within the University's digital infrastructure, supporting multiple business-critical services through established workflows, integrations and automations. Replacing the platform would require significant technical reimplementation, substantial additional cost, and would create unacceptable operational disruption to essential services. Following the withdrawal of the University's previous licensing reseller from the market, contracting directly with ServiceNow represents the only technically viable solution to ensure continuity of service, maintain access to ongoing product support and updates, and protect the University's existing investment in the platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066962-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Jul 2026 |
| Contract period | 30 Jul 2026 - 30 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £825,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF WALES TRINITY SAINT DAVID |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3EP |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48219300 - Administration software package

## Release History

- 15 Jul 2026 at 15:55 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/066962-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/066962-2026
  15th July 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.uwtsd.ac.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.servicenow.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cc42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06cc42.json.