---
title: "PHOENIX TECHNICAL REFRESH PHASE 3"
ocid: "ocds-h6vhtk-06ccdc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ccdc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ccdc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ccdc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "RAIL STAFF TRAVEL LIMITED"
published: "2026-07-16"
---

# PHOENIX TECHNICAL REFRESH PHASE 3

Buyer: RAIL STAFF TRAVEL LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06ccdc

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## Summary

The procurement process for the "PHOENIX TECHNICAL REFRESH PHASE 3" involves Rail Staff Travel Limited as the buying organisation, located in London, UK. This procurement is classified under the industry category of custom software development services. The procurement reached the award stage, finalising on 16th July 2026, with the direct procurement method. Key dates include the contract period starting from 1st August 2026 and ending on 31st January 2028. This phase marks the final stage of modernising the Phoenix Staff Travel Management and Administration System, crucial for managing rail staff travel benefits across the United Kingdom.

This tender provides optimal growth opportunities for businesses specialising in custom software development, particularly those with expertise in modernising complex technical architectures. Given the direct award to Tracsis PLC, based on technical dependencies from prior phases, large-scale enterprises or those with prior involvement in similar systems would have the competitive edge. While this specific contract was awarded without competition, it highlights the increasing demand in the public sector for modernising legacy systems, which could benefit businesses capable of offering innovative solutions to meet such needs in future tender opportunities.

## Notice

Rail Settlement Plan intends to award a contract to Tracsis for the delivery of Phase 3 of the Phoenix Technical Refresh Programme, the final stage of a multi-phase modernisation of the Phoenix Staff Travel Management and Administration System. Phoenix is a bespoke, business-critical platform used by Rail Staff Travel Limited to manage rail staff travel benefits for approximately one million rail employees, pensioners and eligible family members. Phase 3 will complete the migration of the remaining Phoenix portal functionality, customer-facing processes and core data management capabilities onto the modernised technical architecture established during Phases 1 and 2. The works will improve usability, cyber security, resilience, data integrity and long-term sustainability while enabling the retirement of legacy technology components. The proposed contract is being awarded on the basis that, due to technical dependencies arising from the delivery of the previous phases, only the incumbent supplier can reasonably complete the programme without significant duplication of work, technical rediscovery, delay and increased operational risk

### Procurement Information

The contract is being awarded in reliance on Schedule 5, paragraph 6 of the Procurement Act 2023, on the basis that competition is absent for technical reasons and there are no reasonable alternatives. The requirement relates to Phase 3 of the Phoenix Technical Refresh Programme, which is the final stage of an existing three-phase programme to modernise the Phoenix Staff Travel Management and Administration System. Phases 1 and 2 have already been delivered by the incumbent supplier, Tracsis, and have established the modernised architecture, software components, integration approach and migration framework upon which Phase 3 is dependent. Completion of Phase 3 requires detailed technical knowledge of the architecture, configuration, business rules and implementation established through the earlier phases. Appointment of an alternative supplier would require substantial rediscovery, reverse engineering, technical assurance and reconstruction of knowledge already developed during the programme before delivery could safely proceed. This would result in significant duplication of effort, increased cost, programme delay and additional operational risk to a live business-critical system supporting rail staff travel services. Accordingly, only the incumbent supplier can reasonably complete the required services and there are no reasonable alternatives that would enable delivery of the programme without substantial technical rework and unacceptable operational risk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067239-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Jul 2026 |
| Contract period | 31 Jul 2026 - 31 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,599,154 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RAIL STAFF TRAVEL LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4V 3DS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRACSIS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72230000 - Custom software development services

## Release History

- 16 Jul 2026 at 11:50 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/067239-2026
- 16 Jul 2026 at 11:42 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/067235-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/067239-2026
  16th July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/067235-2026
  16th July 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ccdc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ccdc.json.