---
title: "INT00092 - Website Chatbot Services"
ocid: "ocds-h6vhtk-06cdac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cdac"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cdac.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cdac.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "YORKSHIRE PURCHASING ORGANISATION"
published: "2026-07-17"
---

# INT00092 - Website Chatbot Services

Buyer: YORKSHIRE PURCHASING ORGANISATION  
Current stage: Award  
OCID: ocds-h6vhtk-06cdac

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06cdac.json)

## Summary

The procurement process titled "INT00092 - Website Chatbot Services" was conducted by the Yorkshire Purchasing Organisation (YPO), a public authority operating under sub-central government in the United Kingdom. Located in Wakefield, YPO sought to procure a suite of messaging software-as-a-service solutions to enhance their website communications. The process followed a direct procurement method without competition, falling below the threshold. Key dates include the contract signing on 9 January 2023, with an active period from 12 January 2023 to 27 January 2027, and the contract details notice published on 17 July 2026. The procurement was in the industry category of software package and information systems, with all activities completed.

This tender provides opportunities for businesses in the software and information technology sector, particularly those offering cutting-edge software solutions to optimise customer engagement platforms. Companies like Intercom R&D Unlimited Company, which successfully secured the contract, highlight the potential for large-scale suppliers to provide high-value, innovative services to public organisations. The procurement method, although direct and without competition, underscores the significance of maintaining robust relations with public purchasing bodies to identify opportunities outside typical tender competitions. Business growth opportunities exist for those aligned with technological advancements and capable of delivering bespoke digital solutions.

## Notice

A suite of messaging software-as-a-service solutions offered through a single platform. The Services are designed to enable YPO to manage communications with People interacting with it through YPO website and to provide a Dashboard for accessing and managing Customer Data regarding those people.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067675-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Jan 2023 |
| Contract period | 12 Jan 2023 - 27 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £169,182 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE PURCHASING ORGANISATION |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF2 0XE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wrenthorpe and Outwood West |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTERCOM R&D |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Jul 2026 at 10:37 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/067675-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/067675-2026
  17th July 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.ypo.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cdac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06cdac.json.