---
title: "Enterprise Service Desk Solution"
ocid: "ocds-h6vhtk-06cddd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cddd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cddd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cddd.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "ORMISTON ACADEMIES TRUST (OAT)"
published: "2026-07-17"
---

# Enterprise Service Desk Solution

Buyer: ORMISTON ACADEMIES TRUST (OAT)  
Current stage: Planning  
OCID: ocds-h6vhtk-06cddd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06cddd.json)

## Summary

The procurement process for the "Enterprise Service Desk Solution" is currently in the planning stage and is being managed by Ormiston Academies Trust (OAT), a public authority in the sub-central government sector. The trust, based in Birmingham, UK, is seeking to implement a trust-wide service desk solution for IT support and other compliance needs across its 45 academies and over 5000 staff. A preliminary market engagement notice was published on 17th July 2026, and interested parties are invited to complete a questionnaire by the due date of 21st July 2026. The procurement process will follow procedures according to UK legislation and is presently scheduled for a subsequent communication notice on 1st September 2026.

This tender presents a lucrative opportunity for businesses specialising in technical computer support services, helpdesk and support services, and computer network services. The contract value is expected to be £360,000, of which £300,000 is allocated for the consultancy services. SMEs are deemed suitable for this opportunity, which could lead to a contract period starting from April 2027 and potential renewals extending until March 2034. Companies with a robust vision for comprehensive service desk solutions are well-suited to compete and potentially drive business growth through service delivery for a significant education provider.

## Notice

We're a multi-academy trust of 45 academies and over 5000 staff wanting one service desk not just for IT, but for support requests, casework and compliance. Show us your vision for that - what does a trust-wide service desk look like at its best? Please complete and submit the attached questionnaire (please note there are 2 tabs to complete) via OAT's tendering system (https://info.mercell.com/en/login/). OAT reserves the right to request a future clarification presentation, if required. Interested parties should note that if clarification presentations are required, these are likely to take place during w/c 3 August 2026. Such meetings will be recorded for future reference.

### Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107317&TID=100112404&B=

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067812-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Sep 2026 |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 31 Mar 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORMISTON ACADEMIES TRUST (OAT) |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B3 1SF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Soho & Jewellery Quarter |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 72611000 - Technical computer support services
- 72700000 - Computer network services

## Release History

- 17 Jul 2026 at 12:30 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/067812-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/067812-2026
  17th July 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://info.mercell.com/en/login/
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107317&TID=100112404&B=
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.ormistonacademiestrust.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cddd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06cddd.json.