---
title: "EPR Support Services"
ocid: "ocds-h6vhtk-06ce77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ce77"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ce77.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ce77.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST"
published: "2026-07-21"
---

# EPR Support Services

Buyer: LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-06ce77

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ce77)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06ce77.json)

## Summary

The Liverpool Heart and Chest Hospital NHS Foundation Trust, located in Liverpool, has awarded a contract for "EPR Support Services" to Altera Healthcare (IT) UK Ltd. This contract focuses on providing support services for the Electronic Patient Records (EPR) system - Sunrise 22.1. The procurement process was conducted through direct award due to the technical and intellectual property requirements associated with Altera's proprietary system. The procurement is categorized under "services" with a specified industry classification of "Computer support and consultancy services". This process is now in the Award stage, with the contract set to commence on 8th August 2026 and end on 7th August 2029, with potential extensions. The total contract value is GBP 1,181,239, with a net amount of GBP 984,366.

This procurement presents significant growth opportunities for businesses specializing in healthcare IT support and consultancy, particularly those with capabilities in managing complex, proprietary healthcare systems. Businesses in the IT sector, with expertise in electronic records management, and possessing exclusive technical knowledge or rights, are positioned well to benefit from such tenders. It offers an excellent platform for businesses to engage with the NHS on critical projects, ensuring that proprietary software systems are maintained and supported effectively, thus gaining experience in delivering complex solutions within the healthcare sector.

## Notice

Provision of support services for the EPR - Sunrise 22.1

### Procurement Information

Single supplier - intellectual property or exclusive rights: the services under the contract are limited to the ongoing support and maintenance of an EPR system provided by Altera which is already implemented and operational at LHCH. Altera owns the IP rights in the EPR system and LHCH holds perpetual licences to use the software. There are no reasonable alternatives as it is not practicable for an alternative supplier to provide support services for Altera's proprietary system without access to the underlying IP and a wholescale replacement of the system would involve significant operational disruption and risk to patient safety. Single supplier - technical reasons: due to the technical architecture of the EPR system, Altera possesses the technical know-how, development tools and access to the proprietary code to deliver the support and maintenance services and so competition is absent for technical reasons. As above, there are no reasonable alternatives as another supplier providing such services would give rise to significant technical and practical challenges as it would not have access to the underlying code/system and any replacement of the EPR system would be disproportionate given the clinical risks and operational disruption involved. Additional or repeat goods, services or works - extension or partial replacement: the contract relates to the continuation of support and maintenance services which are the same as or compatible with the existing services already being supplied to LHCH. As above, an alternative supplier would result in LHCH receiving services that would be incompatible with the existing EPR system deployed at LHCH and therefore there would be disproportionate technical difficulties in the operation and maintenance of the EPR system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/068793-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Jul 2026 |
| Contract period | 7 Aug 2026 - 7 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £984,366 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L14 3PE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Broadgreen |
| Westminster constituency | Liverpool West Derby |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALTERA HEALTHCARE (IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 21 Jul 2026 at 14:10 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/068793-2026
- 20 Jul 2026 at 08:46 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/068073-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/068793-2026
  21st July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/068073-2026
  20th July 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://uk.alterahealth.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ce77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ce77.json.