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    "date": "2026-07-20T15:03:57+01:00",
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        "title": "West Northampton - Baselining and reshaping the adult social care 'Front Door'",
        "description": "West Northamptonshire Council require support to remodel and strengthen the \"front door\" in an evidence informed way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal -- where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work. This work will provide baseline information on * who is doing what and where at front door(s) now and how this is experienced; * data analysis - who is (and is not) reaching the council now - routes taken, significant cohorts based on volume and value. * opportunities to ensure an effective \"front door\" for West Northamptonshire residents, where prevention and strengths-based working is embedded The Contractor will be expected to bring this information together with an analysis to create a 'baseline' of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify opportunities including potential quick wins that could expand access to support/IAG and provide valuable insight and learning to inform the longer programme of change (examples may include technology solutions, staffing configurations, skills development, partnership working). As a minimum the contractor should provide a final report setting out the findings from the baseline analysis and clear recommendations. The format of reports and who they are presented to, will be decided by PCH/West Northamptonshire in discussion with the contractor as the project progresses. This may include different levels of detail/format for internal/external stakeholders Mandatory requirements; Proven experience, knowledge and skills in; * data analysis skills, * business process engineering skills and understanding, * understanding of co-production and user experience/user led design, * Experience of developing and running sessions with people who receive care and support * an understanding of councils' responsibilities under The Care Act, * strong networks and sector experience to identify and share good practice in adult social care \"front door\" models and performance * ability to adapt communication (written and verbal) to a range of audiences (examples given) Incorporating examples and reference to the above requirements in your answer, please describe in no more than 900 words; * Your approach and project plan for this work. * What you see as the key risks and how you would mitigate them? * What you would view to be a good outcome of this work? CV's may be included but will not be scored.",
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                "description": "Baselining and reshaping adult social care 'Front Door'; supporting West Northamptonshire Council to: * understand the current 'good practice' landscape of adult social care's responses to having a 'good' front door and * Understanding West Northamptonshire adult Social Care's own current challenges and presenting needs.",
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