--- title: "West Northampton - Baselining and reshaping the adult social care 'Front Door'" ocid: "ocds-h6vhtk-06cf07" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cf07" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cf07.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cf07.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)" published: "2026-07-20" --- # West Northampton - Baselining and reshaping the adult social care 'Front Door' Buyer: IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA) Current stage: Tender OCID: ocds-h6vhtk-06cf07 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cf07) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06cf07.json) ## Summary The Improvement and Development Agency for Local Government (IDeA) invites tenders for a project titled “West Northampton - Baselining and reshaping the adult social care ‘Front Door’”. This procurement falls under the social work and related services industry category and is situated in West Northamptonshire, United Kingdom. The process is in the tender stage with a submission deadline on 10th August 2026. Interested parties have until 3rd August 2026 for inquiries. The procurement method is an open competition designed for contracts below the threshold. The contract period is scheduled to start on 19th August 2026 and ends on 31st October 2026, with the project aiming to remodel the adult social care ‘front door’ to enable efficient initial contact points for residents and professionals. This tender presents significant opportunities for businesses specialising in data analysis, business process engineering, and user experience design. It calls for a contractor with proven experience in developing effective adult social care services, especially at the initial contact stage, to bring innovative practices and solutions. Small and medium enterprises (SMEs) and Voluntary Community and Social Enterprises (VCSEs) are especially encouraged to apply, given their unique strengths in community engagement and collaborative work. Involvement in this project could enhance a company's reputation in delivering impactful social care transformation and expand its professional network within the local government sector. ## Notice West Northamptonshire Council require support to remodel and strengthen the "front door" in an evidence informed way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal -- where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work. This work will provide baseline information on * who is doing what and where at front door(s) now and how this is experienced; * data analysis - who is (and is not) reaching the council now - routes taken, significant cohorts based on volume and value. * opportunities to ensure an effective "front door" for West Northamptonshire residents, where prevention and strengths-based working is embedded The Contractor will be expected to bring this information together with an analysis to create a 'baseline' of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify opportunities including potential quick wins that could expand access to support/IAG and provide valuable insight and learning to inform the longer programme of change (examples may include technology solutions, staffing configurations, skills development, partnership working). As a minimum the contractor should provide a final report setting out the findings from the baseline analysis and clear recommendations. The format of reports and who they are presented to, will be decided by PCH/West Northamptonshire in discussion with the contractor as the project progresses. This may include different levels of detail/format for internal/external stakeholders Mandatory requirements; Proven experience, knowledge and skills in; * data analysis skills, * business process engineering skills and understanding, * understanding of co-production and user experience/user led design, * Experience of developing and running sessions with people who receive care and support * an understanding of councils' responsibilities under The Care Act, * strong networks and sector experience to identify and share good practice in adult social care "front door" models and performance * ability to adapt communication (written and verbal) to a range of audiences (examples given) Incorporating examples and reference to the above requirements in your answer, please describe in no more than 900 words; * Your approach and project plan for this work. * What you see as the key risks and how you would mitigate them? * What you would view to be a good outcome of this work? CV's may be included but will not be scored. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/068326-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jul 2026 | | Submission deadline | 10 Aug 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Aug 2026 - 31 Oct 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £16,250 | | Lots value | £16,250 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA) | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 3HZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85300000 - Social work and related services ## Release History - 20 Jul 2026 at 14:03 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/068326-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/068326-2026 20th July 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-19422 Baselining and reshaping adult social care 'Front Door'; supporting West Northamptonshire Council to: * understand the current 'good practice' landscape of adult social care's responses to having a 'good' front door and * Understanding West Northamptonshire adult Social Care's own current challenges and presenting needs. ## Notice URLs - https://app.panacea-software.com/LGA-Sourcing/eRFX-Suppliers/OpenReq.aspx?requirementId=0fd7b2a0-9a35-404b-8a02-b2b3f57721ec - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cf07. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06cf07.json.