---
title: "Mystery Traveller and KPI"
ocid: "ocds-h6vhtk-06cfe6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cfe6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cfe6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cfe6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST NORTHAMPTONSHIRE COUNCIL"
published: "2026-08-05"
---

# Mystery Traveller and KPI

Buyer: WEST NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06cfe6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06cfe6.json)

## Summary

The procurement process titled "Mystery Traveller and KPI" is organised by West Northamptonshire Council, classified under the road transport services industry. It involves conducting quarterly mystery traveller surveys from 2026 to 2029 aimed at assessing the quality of bus services within the West Northamptonshire area. This procurement is at the tender update stage as of 5th August 2026, with changes including a direct award call-off under the ESPO Framework, specifically Consultancy Services, ref 664 - 25. The procurement method used is limited, implying an award procedure without prior publication of a call for competition, rationalised as a continuation of service. The contracting process includes a legal amendment to clarify the award process earlier in March 2026.

This tender provides a significant opportunity for consultancy firms, particularly those experienced with public transport quality assessments, to engage with local government projects and contribute to service improvement initiatives. Large firms, such as Systra Ltd, which has already been named the supplier and awarded a contract valued at £120,000, can leverage their expertise in service evaluation within regional public transport sectors. Businesses aiming to expand their footprint in government-led service evaluation and consultancy would find this tender particularly beneficial. The targeted approach of this tender, focused on a specific geographical area and service type, allows specialised businesses to apply their insights and potentially shape regional public transport services over a multi-year period.

## Notice

To organise and carry out Quarterly mystery traveller surveys throughout 2026 - 2029. Aimed at evaluating the quality of bus services within the WNC area.

### Procurement Information

Continuation of service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/074111-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £120,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST NORTHAMPTONSHIRE COUNCIL |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN1 1ED |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Castle |
| Westminster constituency | Northampton North |
| Delivery location | TLF24 West Northamptonshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | (2) SYSTRA |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)

### Codes

- 60100000 - Road transport services

## Release History

- 5 Aug 2026 at 10:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/074111-2026
- 21 Jul 2026 at 12:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/068720-2026

## Notice URLs

- http://www.westnorthants.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cfe6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06cfe6.json.