---
title: "Provision of a Service Desk"
ocid: "ocds-h6vhtk-06cff5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cff5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cff5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06cff5.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "OFSTED"
published: "2026-07-21"
---

# Provision of a Service Desk

Buyer: OFSTED  
Current stage: Planning  
OCID: ocds-h6vhtk-06cff5

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## Summary

The Office for Standards in Education, Children's Services and Skills (Ofsted) is currently in the planning stage of a procurement process, seeking suppliers for a fully managed Service Desk under the title "Provision of a Service Desk." This tender is directed towards the Technology Services 4 (RM6190) framework and focusses on IT services such as consulting, software development, and support. The primary activities cater to users across various regions of the United Kingdom, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. Although the current status is planning with market engagement underway, the actual tender process is expected to start as soon as practicable in 2026. The contractual period will commence on 1st April 2027 and could potentially extend to 2032. This procurement activity, initiated by Ofsted, a central government public authority, aims to establish a reliable contact centre for reporting IT-related issues, engaging services through the GCA Framework for End User Services.

This tender offers lucrative opportunities for businesses specialising in IT services, particularly those experienced with system support, service desk solutions, and multichannel communication engagements. Companies well-suited to compete for this contract are those on the RM6190 Framework, as engagement for the project is currently limited to these suppliers. The project not only involves supporting a large and diverse user base but also requires a proactive approach to resolving issues at first contact wherever possible, necessitating a strong track record in efficient service delivery and customer support. With a focus on coordination across multiple support teams to meet service-level agreements, businesses with expertise in managing complex service desk operations and logistical solutions would find significant growth potential through this procurement endeavour.

## Notice

The Office for Standards in Education, Children's Services and Skills (Ofsted) is issuing this notice to notify the market to that we are engaging with suppliers on the Technology Services 4 (RM6190) to help shape a pending tender process for the provision of a fully managed Servicedesk. The current contract that Ofsted has for providing this service is due to end in March 2027 and Ofsted are looking to start pre market engagement with suppliers in the market. Ofsted intends to appoint a supplier to deliver a fully managed Servicedesk that will be the single point of contact for circa 4000 individuals to report IT issues, raise queries, submit requests, and where possible have them resolved at first contact. Our Service Desk provider will be responsible for: * supporting a range of home, office, and remote based users, using the Ofsted-owned ServiceNow instance to log contacts via multiple communication channels, including telephone, service portal and webchat * logging, categorising, and prioritising all calls, carrying out initial investigations and resolving at first contact wherever possible, and providing clear and effective communications to Ofsted users and support teams * co-ordinating the delivery of services provided by multiple support teams to ensure response times and SLAs are met, escalating when necessary Ofsted is therefore looking at running a procurement exercise, starting as soon as is practicable in 2026, for a supplier to provide this service. Our chosen route to market will be via GCA (formerly CCS) Framework Technology Services 4 (RM6190) Lot 3a End User Services (lower value and complexity) and engagement is currently limited to suppliers on this Framework.

### Planning Information

Ofsted issued an Expression of Interest to RM6190 Framework suppliers on 21st April 2026, with a deadline of 6th May 2026. Ofsted will now undertake some pre-market engagement sessions with suppliers who responded to the EOI.
Ofsted do not guarantee that this exercise will result in a procurement exercise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/068746-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 30 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | CANARY WHARF, LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jul 2026 at 13:25 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/068746-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/068746-2026
  21st July 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06cff5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06cff5.json.