---
title: "Understanding BSL Users Experiences of Access Services on TV and VoD platforms"
ocid: "ocds-h6vhtk-06d103"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d103"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d103.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d103.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFCOM"
published: "2026-07-22"
---

# Understanding BSL Users Experiences of Access Services on TV and VoD platforms

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-h6vhtk-06d103

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d103)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d103.json)

## Summary

The procurement process involved a research project titled "Understanding BSL Users Experiences of Access Services on TV and VoD platforms," commissioned by Ofcom, a public authority sub-central government organisation based in London. This project, which falls under the "services" category, specifically focuses on market research services. The procurement was conducted using a limited method, below threshold with limited competition, and was awarded on 13 May 2026. The contract period runs from 13 May 2026 to 30 November 2026. The successful supplier, Open Inclusion Limited, is tasked with exploring the experiences and preferences of British Sign Language (BSL) users with access services on VoD and linear TV platforms. The project aims to gain valuable insights into user satisfaction and expectations for future service provisions.

This tender presents significant growth opportunities for businesses specialising in accessibility services, media research, and consultancy. Companies with expertise in conducting in-depth market research, particularly those focused on understanding and enhancing accessibility in digital and media platforms, would find this project highly relevant. Organisations positioned as SMEs, like Open Inclusion Limited, with a strong background in user experience and engagement with BSL and other accessibility services, are well-suited to leverage such contracts. The insights gained from this research could drive further innovation in the provision of access services, creating potential follow-on opportunities for collaborating businesses.

## Notice

The main objective for this research is to explore and understand BSL users' experiences and preferences for access services across VoD and linear TV. In more detail, this includes: * Explore the different types of services currently used, and understand preferences for particular services (i.e. linear TV/ BVoD/ SVoD) o How do these preferences vary and why? E.g. by genre or by viewing preferences * Explore and understand practical experiences of watching programmes with access services, including understanding access to sign-presented or sign-interpreted programming * Explore and understand satisfaction with provision of BSL and other relevant access services across linear TV and VoD, including preferences for sign-presented or sign-interpreted programming o Do audiences have different preferences for sign-presented or sign-interpreted programming? Do these vary by e.g. genre, types of programme, type of service? Are there circumstances in which the relevant audiences prefer subtitles? * Understanding audiences' expectations for future provision of access services o What would they like to see change? o What could providers do to improve access services? * Explore audiences understanding of the current regulatory landscape around access services on linear TV and VoD services, including understanding of funding arrangements * Explore the relationships between BSL programming and signing more broadly, seeking to understand the impact for audiences on the cultural landscape and BSL community as well as implications for current demand on professional BSL interpreters.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/069239-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 May 2026 |
| Contract period | 12 May 2026 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £83,899 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPEN INCLUSION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 22 Jul 2026 at 13:41 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/069239-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/069239-2026
  22nd July 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.ofcom.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d103. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d103.json.