--- title: "Provision of flexible Benefits Administration Services and Platform" ocid: "ocds-h6vhtk-06d108" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d108" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d108.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d108.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "OFCOM" published: "2026-07-22" --- # Provision of flexible Benefits Administration Services and Platform Buyer: OFCOM Current stage: Planning OCID: ocds-h6vhtk-06d108 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d108) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d108.json) ## Summary Ofcom, the communication services regulator based in London, is currently in the planning stage for a procurement process titled "Provision of flexible Benefits Administration Services and Platform." The procurement falls under the industry category of financial and insurance services and is scheduled to commence in October 2026. The contract will cover services across the UK and is set to begin in July 2027, running for an initial period of three years with the possibility of renewal. Interested suppliers were invited to participate in a preliminary market engagement that includes the completion of a questionnaire, due by 14 August 2026, to help shape the final procurement approach. This tender represents significant growth opportunities for businesses specialising in financial services, insurance, and benefits administration. Companies equipped with advanced platform capabilities, strong customer service, and secure data management would be well-suited for this contract. The process encourages participation from SMEs and organisations looking to establish a strong partnership with a sub-central government public authority like Ofcom, ensuring services that align with the organisation’s high standards for security and efficiency. A successful bid can provide the winning contractor with a substantial financial uptake and a strong presence in the public sector market. ## Notice Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: 1. SCHEME ADMINISTRATION * Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January * Management of in year enrolment for new starters and life events * Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines * Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level * Communications functionality to inform colleagues on key process issues such as enrolment process * 1st line query management from colleagues and Ofcom Team within pre-agreed SLA * Build Benefit changes as and when required * Communications with members regarding workflow of benefit choices * Confirmation communication of benefit choices when confirmed * Management of pension re-enrolment on a three yearly cycle 2. PLATFORM * Maintenance of online benefit platform and all information held on it * Helpdesk functionality and for registration and access issues on benefit platform if not SSO * Cloud platform to enable colleagues select their benefits, and to find out information on each benefit * Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown * Provide online Total Reward Statements * Single Sign On capability * Technical specification in line with Ofcom Security Requirements * Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings. 3. CUSTOMER SERVICES * Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required * Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service * Proactive * Access to benefit reporting, detailed MI and analytics for Ofcom ### Planning Information Engagement process description This is a Preliminary Market Engagement which is taking place in July and August 2026 for an Ofcom requirement for the provision of flexible benefits Administration Services and Platform, commencing in July 2027. The engagement takes the form of a preliminary market engagement questionnaire, and possibly some discussion between the Ofcom project team and interested suppliers. Ofcom is undertaking this pre-procurement market engagement to inform a procurement exercise that is planned to commence in October 2026 for the provision of flexible benefits administration services and platform. The subsequent contract will commence in July 2027 and will run or three years.. Organisations are invited to complete a preliminary market engagement questionnaire to provide responses on questions which will enable Ofcom to gather general feedback to inform and help us finalise our procurement approach and documentation. Interested suppliers should access the opportunity via the Ofcom’s Bravo solutions procurement portal at https://ofcom.bravosolution.co.uk (Bravo). Suppliers should access the portal and go to the PQQ/Selection Questionnaire page, complete the preliminary market engagement questionnaire and submit the questionnaire to Ofcom via the messaging facility on the Bravo portal. The closing deadline for submitting completed questionnaires is 12:00 hours on Friday 14 August 2026 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/069248-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Jul 2026 | | Submission deadline | Not specified | | Future notice date | 16 Oct 2026 | | Award date | Not specified | | Contract period | 30 Jun 2027 - 30 Jun 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £420,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | OFCOM | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 9HA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66000000 - Financial and insurance services ## Release History - 22 Jul 2026 at 13:49 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/069248-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/069248-2026 22nd July 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.ofcom.org.uk - https://ofcom.bravosolution.co.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d108. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d108.json.