---
title: "WV26014 - Lifeline and Out of Hours Contact Centre Services"
ocid: "ocds-h6vhtk-06d2e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d2e3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d2e3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d2e3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MID DEVON DISTRICT COUNCIL"
published: "2026-07-24"
---

# WV26014 - Lifeline and Out of Hours Contact Centre Services

Buyer: MID DEVON DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06d2e3

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## Summary

The procurement process, initiated by Mid Devon District Council, involves the provision of "WV26014 - Lifeline and Out of Hours Contact Centre Services," intended to enhance lifesaving response measures and manage out-of-hours contact centre operations. This falls under the services industry category, specifically office-support services, as per CPV classification 79500000. The procurement was conducted via a direct method, operating below the threshold without competition. The contract, awarded on 13th May 2026, runs from 1st June 2026 to 31st May 2029 with potential for renewal up until 31st May 2031. It is based in the UK's region UKK4 and has a total contract value of £154,936. The tender is in its award stage and was published on 24th July 2026.

This tender presents significant opportunities for businesses specialising in contact centre management and emergency response systems, particularly those capable of delivering high-quality office-support services. Large organisations like Somerset Council successfully secured this contract, indicating that entities with substantial resources and capabilities in handling large-scale infrastructure for contact services may find these opportunities particularly aligned with their core operations. Companies looking to expand their footprint in local government services in the South West of England may find this sector most beneficial for growth. Potential businesses should have experience in similar public service provisions to effectively compete in such tenders.

## Notice

Piper Lifeline response & out of hours contact centre services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070117-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 May 2026 |
| Contract period | 31 May 2026 - 31 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £129,113 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID DEVON DISTRICT COUNCIL |
| Locality | TIVERTON |
| Post town | Exeter |
| Postcode | EX16 6PP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Mid Devon |
| Electoral ward | Tiverton Castle |
| Westminster constituency | Tiverton and Minehead |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOMERSET COUNCIL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 24 Jul 2026 at 09:33 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/070117-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/070117-2026
  24th July 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.somerset.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d2e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d2e3.json.