---
title: "Scheduled & Unscheduled Maintenance for Mercedes-Benz HGV Trucks"
ocid: "ocds-h6vhtk-06d40e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d40e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d40e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d40e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALES & WEST UTILITIES LIMITED"
published: "2026-07-27"
---

# Scheduled & Unscheduled Maintenance for Mercedes-Benz HGV Trucks

Buyer: WALES & WEST UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06d40e

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## Summary

Wales & West Utilities Limited has completed the procurement process for "Scheduled & Unscheduled Maintenance for Mercedes-Benz HGV Trucks," involving services for Mercedes-Benz approved garages across their operational regions in Wales, south and southwest England. This direct award procedure aligns with the Procurement Act 2023 and ensures the maintenance of the national fleet of 55 HGV Grab Trucks, critical for various operations. The procurement stage is marked as complete with contracts starting on 30th September 2026 and running until 29th September 2031. The procurement method was a direct award due to the absence of competition for technical reasons, and the contract value stands at £750,000 (net amount), managed under diligent legal compliance as per the prevalent procurement regulations. Key suppliers, including EURO COMMERCIALS (SOUTH WALES) LIMITED and RYGOR GROUP LTD, were awarded the contracts, with a focus on the automotive industry category.

This procurement provides significant opportunities for growth to businesses skilled in providing high-quality repair and maintenance services, particularly those specialising in Mercedes-Benz vehicles. Companies with the ability to facilitate both scheduled and unscheduled maintenance, offering mobile servicing options, and ensuring stringent health and safety standards are good candidates for similar future opportunities. By maintaining a focus on compliance with environmental sustainability goals and rapid response times, particularly for emergency scenarios demanding on-site service within 60 to 90 minutes, businesses can align with Wales & West Utilities Limited's requirement framework, benefiting from long-term service contracts and playing a pivotal role in sustaining critical logistics and infrastructure operations across targeted geographical spans.

## Notice

WWU are intending to follow the Direct Award Procedure to appoint contracts with Suppliers across the WWU geographical network to provide the services outlined below. These contracts will be with Mercedes-Benz approved garages who can provide scheduled and unscheduled maintenance. the suppliers will support a fleet of 55 HGV Grab Trucks across WWU geography (Wales, south and southwest England). These HGV's are 8 wheeled, 32 tonne grabs, and 12ft high so suitable premises needs to be available. It is not expected that you will need to cover the entire WWU geography. Due to the safety critical nature of our industry and the work we carry out, all electrical repairs and updates must be carried out by a Mercedes-Benz approved repairer and must have approved use of the Mercedes-Benz Uptime diagnostic tool. Additional Requirements - * The Supplier must be able to complete at least 75% of the activity themselves, and only outsource the 25% which may be mechanical only in nature. Therefore, the supplier must also have an appropriate sub contractor vetting process. * The supplier must offer a mobile servicing option to conduct on-site repair and maintenance activities at WWU depots, where appropriate. * The supplier must provide Operators-licence inspections and MOT preparation/testing as part of a single-visit service schedule. * The supplier must meet all relevant health and safety, and waste management processes. * The supplier must be able to provide regular reporting including spend broken down by service and vehicle, VOR time, service call out times and parts pricing tracker. * The supplier must provide a call out service within the WWU geography

### Procurement Information

This procurement will be undertaken in accordance with the Procurement Act 2023, utilising the Direct Award procedure (outlined in Schedule 5, section 41 of the Procurement Act 2023). The proposed justification is; "Single Supplier - (a)due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works." A Pre Market Engagement Notice was published on 27th April 2026 and expired on 11th May 2026. The purpose of this notice was to test the potential direct award justification. Suppliers were invited to express their interest based on our mandatory requirements. WWU received no expressions of interest to this notice. This supported the decision to follow the Direct Award Procedure. The detailed justification will be as follows: WWU currently operates 55 Mercedes Benz HGVs across our network, they are used to support our Build & Repair (B&R) operations in their daily activity with planned and unplanned work. Maintaining vehicle compliance and road worthiness is critical to ensuring the operational effectiveness of the BR teams and adherence to the operator's license requirements. Scheduled and Unscheduled Maintenance of our Mercedes Benz HGVs can only be carried out by Mercedez Benz approved repairers. It has been identified that only four suppliers within the Wales and West Utilities geographical area are Mercedez-Benz approved repairers, with the capacity to support WWU fleet and have authorised access to the Mercedez-Benz uptime diagnostic tool. The key operational factors supporting the decision of Direct Award are as follows: * Emergency Response Times: MB approved repairs often involve critical infrastructure or safety-critical assets. A supplier based outside Wales & West Utilities (WWU) geographical boundaries cannot meet strict emergency service level agreements (SLAs), such as arriving on-site within 1 to 2 hours of a fault occurring. * Logistical and Transit Emissions: Shipping heavy equipment, specialized parts, or deploying technician fleets from outside the region introduces severe logistical delays. It also contradicts WWU environmental sustainability targets by significantly increasing transport emissions. * Local Mutual Aid & Network Knowledge: Familiarity with the specific regional topography, local authority permitting rules and existing network configurations is vital. External providers lack this established local ecosystem, risking prolonged VOR effecting service ability. * Proximity of Specialized MB Workshops: If the repairs require assets to be transported to a specialized Mercedes-Benz workshop, transit times outside the geographical area introduce unacceptable downtime for critical fleet or plant operations. While MB-approved repair capabilities exist nationally, WWU requires a localized service delivery model to guarantee network integrity and compliance with statutory safety timelines. Specifically, repair technicians must respond to network incidents within 60 to 90 minutes, this SLA is also written in all the scope documents for the in-house project Providers situated outside the WWU geographical footprint cannot realistically satisfy these response windows due to transit distances. Therefore, the requirement is not restricted to local providers by preference, but by the objective operational necessity of geographic proximity to ensure uninterrupted utility service. On this basis, it has been determined that a direct award is justified under the Procurement Act 2023 (Schedule 5, section 41) due to the absence of competition for technical reasons.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070668-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Jul 2026 |
| Contract period | 29 Sep 2026 - 29 Sep 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £750,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES & WEST UTILITIES LIMITED |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8FZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | EURO COMMERCIALS (SOUTH WALES; RYGOR GROUP |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50114000 - Repair and maintenance services of trucks

## Release History

- 27 Jul 2026 at 10:04 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/070668-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/070668-2026
  27th July 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.eurocommercials.co.uk
- http://www.rygorgroup.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d40e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d40e.json.