---
title: "W230298 Patient Experience Portal (PEP)"
ocid: "ocds-h6vhtk-06d45c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d45c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d45c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d45c.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST"
published: "2026-07-27"
---

# W230298 Patient Experience Portal (PEP)

Buyer: BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-06d45c

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## Summary

The Bradford Teaching Hospitals NHS Foundation Trust, in collaboration with Airedale NHS Foundation Trust, has initiated a public procurement process for the implementation of the Patient Experience Portal (PEP) and hybrid mail solution. The contracting authorities are seeking a digital transformation in outpatient pathways, with completion expected by the end of February 2027. Located in Bradford, United Kingdom, this tender falls under the services category, specifically software-related and postal services. The procurement process, following an open competitive flexible procedure, commenced on 27th July 2026. Key dates include an enquiry period ending on 12th August 2026 and a submission deadline on 21st August 2026. The project has an estimated contract value of £4,333,333.33 GBP net, with a potential commencement date of 1st March 2027.

This tender presents a significant business growth opportunity for companies specialising in software solutions, database packages, or postal service technologies that can integrate seamlessly with electronic patient records. SMEs that can demonstrate technical excellence, cost-effectiveness, and the provision of social value stand an excellent chance of advancing through this two-stage competitive tendering process. Successful businesses will not only contribute to enhancing NHS operations but will also position themselves as key players in the healthcare technology sector, with prospects for continual collaboration and service improvement. The potential for a 12-month contract extension further enhances this opportunity, providing long-term stability and expansion prospects within this evolving industry.

## Notice

Airedale NHS Foundation Trust (AFT) and Bradford Teaching Hospitals NHS Foundation Trust (BTH), together, the Contracting Authorities (hereafter the CAs) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in October 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimisation, testing, and aftercare. The implementation of any new solution by the end of February 2027 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, National Cancer Plan for England, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070821-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2026 |
| Submission deadline | 21 Aug 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2027 - 28 Feb 2030 |
| Recurrence | 2026-10-05 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,333,333 |
| Lots value | £4,333,333 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST |
| Additional buyers | AIREDALE NHS FOUNDATION TRUST |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD9 6RJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Craven |
| Westminster constituency | Keighley and Ilkley |
| Delivery location | TLE4 West Yorkshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48611000 - Database software package
- 64112000 - Postal services related to letters
- 72260000 - Software-related services

## Release History

- 27 Jul 2026 at 13:22 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/070821-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/070821-2026
  27th July 2026 - Tender notice on Find a Tender

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.airdale-trust.nhs.uk
- https://www.bradfordhospitals.nhs.uk/our-trust/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d45c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d45c.json.