---
title: "Provision of Equality Advisory Support Service (EASS)"
ocid: "ocds-h6vhtk-06d4a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d4a0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d4a0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d4a0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2026-07-27"
---

# Provision of Equality Advisory Support Service (EASS)

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-h6vhtk-06d4a0

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## Summary

The Cabinet Office, located in London, has completed the procurement process for the "Provision of Equality Advisory Support Service (EASS)" as of 27th July 2026. This service, implemented through a selective procurement method under a framework, involves the operation of a call centre to provide free information, advice, and support to individuals in England, Scotland, and Wales who may have experienced discrimination. The service handles approximately 50,000 to 60,000 contacts annually and receives referrals from over 150 organisations each quarter. Following a pending award status, G4S Facilities Management (UK) Limited has been selected as the supplier, with the contract scheduled to commence on 1st October 2026 and conclude on 30th September 2029. The contract has a gross value of approximately £4.58 million, in the services category, with a standstill period ending on 6th August 2026.

This tender presents considerable prospects for businesses specialising in call centre management and support services, especially those with experience in handling large volumes of enquiries and capable of delivering services across multiple regions within the UK. Companies equipped with robust operational frameworks and customer service mechanisms can leverage this opportunity to expand their portfolio by collaborating in essential public service provision. Given the needs of the EASS to accommodate high volumes of contacts and referrals, businesses offering innovative technological solutions for efficient and responsive service delivery will find this procurement especially appealing. Small to medium-sized enterprises with a focus on call centre solutions and a proven track record in delivering similar public sector services could be well-suited to engage with future opportunities in this field.

## Notice

The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights infringed. The EASS provides free information, advice and support to help people solve their problems informally. Designed for early resolution - avoiding cases going to tribunal. It receives c50,000 - 60,000 contacts a year and referrals from over 150 different organisations per quarter.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070949-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Jul 2026 |
| Contract period | 30 Sep 2026 - 30 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £3,818,636 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Additional buyers | GOVERNMENT COMMERCIAL AGENCY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | G4S FACILITIES MANAGEMENT (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 27 Jul 2026 at 16:11 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/070949-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/070949-2026
  27th July 2026 - Contract award notice on Find a Tender

## Notice URLs

- http://www.g4s.com/en-gb/what-we-do/facilities-management
- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04ed73
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d4a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d4a0.json.