--- title: "NICE WFM Cloud Solution Migration" ocid: "ocds-h6vhtk-06d53a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d53a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d53a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d53a.json" source: "Find A Tender Service" current_stage: "Award" buyer: "YORKSHIRE AMBULANCE SERVICE NHS TRUST" published: "2026-07-28" --- # NICE WFM Cloud Solution Migration Buyer: YORKSHIRE AMBULANCE SERVICE NHS TRUST Current stage: Award OCID: ocds-h6vhtk-06d53a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d53a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d53a.json) ## Summary The Yorkshire Ambulance Service NHS Trust has completed a direct award contract with SVL Business Solutions Ltd for the migration to a cloud-based NICE Workforce Management (WFM) system under the CCS G-Cloud 14 Framework. This procurement process addresses the end of supplier support for YAS's current on-premises NICE WFM solution, which concludes in December 2026. The project, classified under software supply services, operates within the services category, focusing on enhancing workforce management operations within the healthcare sector. Located in Wakefield, England, the transition to the cloud-based system promises advanced operational benefits, including improved system performance, enhanced security, and AI-driven features. The contract was awarded without prior publication due to urgent time constraints and the need to mitigate migration and operational risks, with the completion stage signed on 8th July 2026. This tender creates significant opportunities for businesses specialising in cloud services and digital transformation, particularly those with expertise in software solutions for the healthcare industry. The partnership with SVL Business Solutions, a certified NICE partner, highlights the importance of certified capabilities and continuity of knowledge in similar procurement scenarios. Companies that can deliver secure, scalable, and compliant SaaS solutions, particularly with experience in critical infrastructure and workforce management technologies, will be well-positioned to compete for similar opportunities. The focus on maintaining operational continuity and addressing cybersecurity and compliance issues further underscores the value of robust service delivery and crisis management capabilities. ## Notice YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable. The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency. ### Lot Information Lot 1 YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services. Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks. Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment. NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales. A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions. ### Procurement Information YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services. Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks. Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment. NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales. A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/071213-2026 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 7 Jul 2026 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | YORKSHIRE AMBULANCE SERVICE NHS TRUST | | Locality | WAKEFIELD | | Post town | Wakefield | | Postcode | WF2 0XW | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE45 Wakefield | | Local authority | Wakefield | | Electoral ward | Wrenthorpe and Outwood West | | Westminster constituency | Wakefield and Rothwell | | Delivery location | TLE45 Wakefield | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SVL BUSINESS SOLUTIONS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services - 72268000 - Software supply services ## Release History - 28 Jul 2026 at 12:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/071213-2026 ## Notice URLs - https://www.yas.nhs.net ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d53a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d53a.json.