--- title: "Provision of 111-2 Service" ocid: "ocds-h6vhtk-06d56a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d56a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d56a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d56a.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST" published: "2026-07-28" --- # Provision of 111-2 Service Buyer: AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST Current stage: Planning OCID: ocds-h6vhtk-06d56a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d56a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d56a.json) ## Summary The Avon and Wiltshire Mental Health Partnership NHS Trust is initiating a procurement process for the provision of the "111-2 Service", a critical service supporting mental health crisis intervention via NHS 111. Located at NHS Bath House, Newbridge Hill, Bath, the Trust is engaging in a planning stage with a focus on market engagement. This involves preliminary consultations without scoring responses or incurring participant costs. Interested parties must submit responses by 14th August 2026, with clarification questions to be posted by 5th August 2026 via Multiquote. A future notice is anticipated by 11th September 2026, and the contract, valued at £4.5 million (excluding VAT) with potential renewals, seeks to serve the UK under the CPV category for health services. This tender presents substantial opportunities for businesses specialising in healthcare services, particularly those experienced in mental health crisis response systems and collaborative service delivery. The appointed provider will manage the call handling aspects of the 111 Option 2 pathway, integrating seamlessly with existing NHS frameworks. Suitable candidates, including SMEs and VCSEs, should demonstrate experience in matrix management models and possess the capacity to work with various healthcare providers. This is a significant opportunity for operators looking to expand into strategic mental health service delivery as part of the NHS’s long-term planning for urgent and emergency care pathways. ## Notice The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP will shortly be seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. AWP are seeking to understand what interest there might be from providers and the barriers that may exist in providing these services. All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. ### Planning Information All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. No questions in this questionnaire are scored, and there are no word counts to any of the responses, please expand the response boxes as required. Responses to this questionnaire will not impact any evaluation of any future opportunity in the event a formal procurement process is undertaken. AWP will not be liable for costs incurred by any interested party in participating in this exercise. Please note any clarification question can be posted via Multiquote until 12 noon 5th August 2026. If you are interested in in participation, please complete this questionnaire and return via Multiquote no later than 12 noon 14th August ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/071291-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2026 | | Submission deadline | Not specified | | Future notice date | 11 Sep 2026 | | Award date | Not specified | | Contract period | 31 Mar 2027 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST | | Locality | BATH | | Post town | Bath | | Postcode | BA1 3QE | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | Bath and North East Somerset | | Electoral ward | Newbridge | | Westminster constituency | Bath | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 28 Jul 2026 at 13:51 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/071291-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/071291-2026 28th July 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d56a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d56a.json.