---
title: "Customer Relationship Management System"
ocid: "ocds-h6vhtk-06d5a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d5a9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d5a9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d5a9.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2026-07-28"
---

# Customer Relationship Management System

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-06d5a9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d5a9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d5a9.json)

## Summary

Sheffield City Council is currently in the planning stage for procuring a Customer Relationship Management System, with the initial focus on conducting a Preliminary Market Engagement. This project falls under the services industry category, specifically targeting software package and information systems, as well as IT services such as consulting and software development. The council aims to enhance customer interactions and service delivery through a cloud-based CRM solution that will function as a multi-channel access point for public services. Located in Sheffield, the preliminary engagement is scheduled to conclude by 4th September 2026, allowing potential suppliers to demonstrate their solutions.

This tender presents a significant opportunity for businesses in the CRM and IT services sector, particularly those capable of developing and supporting cloud-based solutions for local authorities. Companies with strengths in digital service delivery and customer contact management will find this project aligns well with their capabilities. Additionally, businesses with a strategic focus on long-term contracts and renewals, as indicated by the tender's potential extension date to 2036, could benefit from participating in this procurement process.

## Notice

The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.

### Planning Information

Preliminary Market Engagement for Customer Relationship Management System. Please see document for further details of the requirements and the demonstration dates. 
https://yortender.eu-supply.com/ctm/Supplier/PublicPurchase/107783

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/071381-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | 4 Sep 2026 |
| Award date | Not specified |
| Contract period | 28 Jun 2028 - 28 Jun 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE32 Sheffield |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Jul 2026 at 15:14 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/071381-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/071381-2026
  28th July 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://yortender.eu-supply.com/ctm/Supplier/PublicPurchase/107783

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d5a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d5a9.json.