--- title: "ITSM Solution Preliminary Market Engagement" ocid: "ocds-h6vhtk-06d5ae" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d5ae" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d5ae.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d5ae.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON BOROUGH OF SOUTHWARK" published: "2026-07-28" --- # ITSM Solution Preliminary Market Engagement Buyer: LONDON BOROUGH OF SOUTHWARK Current stage: Planning OCID: ocds-h6vhtk-06d5ae [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d5ae) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d5ae.json) ## Summary The London Borough of Southwark is currently in the planning stage of a procurement process to implement a new IT Service Management (ITSM) solution. This is part of their transition from a shared technology service arrangement to an independent internal IT operating model. The procurement is classified under the software package and information systems industry category and the project is located in the UKI44 region, London, United Kingdom. The preliminary market engagement notice was published on 28th July 2026, with a request for information due by 5th August 2026. This exercise is meant to gather insights into market capabilities and to shape the procurement strategy, providing opportunities for businesses to offer their insights and potentially influence the council's approach. This tender presents a significant opportunity for businesses specialising in IT service management systems and software solutions to establish a working relationship with the London Borough of Southwark. Enterprises, particularly SMEs, with expertise in system integration, software customisation, and information system implementation, will find this engagement particularly beneficial for growth. With a gross value anticipated at £540,000, this procurement also indicates a substantial contract size that can provide long-term revenue potential. Engaging in this planning stage can position bidders favorably for future formal tenders once the council moves to the procurement and award stages. ## Notice Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council's independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council's future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority's requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only. ### Planning Information Southwark Council is conducting a Request for Information (RFI) to inform a potential procurement for a new IT Service Management (ITSM) solution, supporting the transition from the current shared services arrangement. Through this exercise, we are seeking insight into market capabilities, delivery approaches, implementation considerations, and indicative costs. The information received will help shape our requirements and procurement strategy. This RFI is for market engagement purposes only and does not constitute a formal procurement, invitation to tender, or commitment to award a contract. We appreciate that this request falls during the summer period; however, due to the importance of the programme, we would be grateful to receive responses by 5:00pm on 5 August 2026, however brief. Following review of submissions, suppliers may be invited to an optional 30-minute discussion to clarify responses and further inform our market assessment. This engagement is being undertaken in accordance with the Council's procurement principles and the requirements of the Procurement Act 2023. All information provided will be used solely to inform the Council's future requirements and procurement approach. If you have any questions, please do not hesitate to get in touch. Thank you for your time and valuable input. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/071387-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2026 | | Submission deadline | Not specified | | Future notice date | 10 Sep 2026 | | Award date | Not specified | | Contract period | 1 Feb 2027 - 31 Jan 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £450,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF SOUTHWARK | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 2QH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | London Bridge & West Bermondsey | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLI44 Lewisham and Southwark | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 28 Jul 2026 at 15:16 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/071387-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/071387-2026 28th July 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.southwark.gov.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d5ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d5ae.json.