---
title: "Digital Platform"
ocid: "ocds-h6vhtk-06d600"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d600"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d600.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d600.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CENTRAL BEDFORDSHIRE COUNCIL"
published: "2026-07-29"
---

# Digital Platform

Buyer: CENTRAL BEDFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06d600

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d600)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d600.json)

## Summary

The Central Bedfordshire Council has successfully completed a procurement process for a Digital Service Platform, aiming to enhance customer-facing services. This contract involves the provision of digital forms, CRM, workflow, and case management, with automation and integration capabilities, essential for service improvement across various UK regions. The procurement was conducted using a selective method under a framework, with the award contract finalized on 29 July 2026. The contract, valued at £1,395,369 excluding VAT, extends initially over three years, with options to renew for up to a total of four additional years, ultimately ending on 3 July 2029.

This tender presents significant growth opportunities for businesses specializing in IT services, particularly those involved in consulting, software development, and internet support. SMEs like NETCALL TECHNOLOGY LIMITED, who was awarded the contract, benefit from demonstrating their capability in providing comprehensive digital solutions that integrate with existing council systems. The focus on cloud-based technology and CRM integration aligns well with businesses adept in digital transformation and service delivery, making it a suitable opportunity for firms aiming to expand their public sector engagement footprint.

## Notice

The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/071938-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Jun 2026 |
| Contract period | 28 Jul 2026 - 3 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,395,369 |
| Contracts value | £1,395,369 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL BEDFORDSHIRE COUNCIL |
| Locality | SHEFFORD |
| Post town | Stevenage |
| Postcode | SG17 5TQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Shefford |
| Westminster constituency | Hitchin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Jul 2026 at 19:02 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/071938-2026
- 29 Jul 2026 at 08:30 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/071522-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/071938-2026
  29th July 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/071522-2026
  29th July 2026 - Contract award notice on Find a Tender

## Notice URLs

- http://www.netcall.com
- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-050972
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d600. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d600.json.