--- title: "Central Service Desk and Lead Integrator" ocid: "ocds-h6vhtk-06d799" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d799" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d799.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d799.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "HM TREASURY" published: "2026-07-30" --- # Central Service Desk and Lead Integrator Buyer: HM TREASURY Current stage: Planning OCID: ocds-h6vhtk-06d799 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d799) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d799.json) ## Summary His Majesty's Treasury (HMT) is currently in the planning stage of procuring a combined Central Service Desk and Lead Integrator service to bolster its technology strategy in London and enhance operational resilience across the United Kingdom. This procurement, under the remit of a public authority - central government, is set within the services industry category. An online market engagement session is scheduled for Thursday, 3 September 2026, from 11:00 AM to 1:00 PM via Microsoft Teams, with a deadline for market engagement activities closing on 11 September 2026. The procurement is aligned to the GCA Technology Services 4 Framework Agreement, specifically targeting suppliers within Lot 2.3, covering the transition and service integration management (SIAM) and end-user services capabilities. This procurement offers substantial business growth opportunities, particularly for companies with expertise in IT services and service integration within a multi-supplier environment. Suitable businesses include those adept in service management and ITIL-based practices, ready to support digital modernisation and governance needs within a security-sensitive government context. Small and medium-sized enterprises (SMEs) can also benefit, as they are deemed suitable for this procurement. The expected contract value presents a lucrative prospect for businesses capable of delivering comprehensive service desk solutions, incident management, and continual service improvement. Firms selected will have to operate under a framework agreement, promising a structured avenue for long-term collaboration with HMT. ## Notice His Majesty's Treasury (HMT) intends to procure a combined Central Service Desk and Lead Integrator service, delivered by a single supplier, to support the Department's technology strategy, service integration, operational resilience and end-to-end service management. HMT's existing Service Desk already provides the single point of contact for users, ownership of the service management toolset, incident management and escalation, and service performance reporting. Integrating Lead Integrator responsibilities within the same service, including cross-supplier incident coordination, supplier performance governance, Change Advisory Board (CAB) ownership and problem management, will create a streamlined operating model, reduce management overheads and provide a proportionate level of governance aligned to the scale and complexity of HMT's technology estate. The future service will be shaped by five strategic imperatives: * Delivering value for money. * Supporting digital modernisation, including AI-assisted support and enhanced self-service capabilities. * Implementing governance arrangements proportionate to HMT's size and operating model. * Maintaining resilience across a security-sensitive environment. * Improving the overall staff experience through responsive and user-focused services. The contract is expected to cover the provision of: * A Central Service Desk operating as the single point of contact for all users. * Service integration and supplier management across HMT's multi-supplier ecosystem. * Incident, request, problem and change management services. * Service reporting, performance management and continual service improvement. * Service management processes. * Service transition, mobilisation and operational support activities. The successful supplier will be expected to operate effectively within a multi-supplier environment, working alongside End User Compute and other Treasury Information Services (TrIS) providers. The service must align with ITIL-based practices and support HMT's security, resilience, accessibility and sustainability objectives. In preparation for the procurement, HMT is undertaking preliminary market engagement to obtain feedback from prospective suppliers on the proposed service model, commercial approach, contract structure, mobilisation requirements and opportunities for innovation. Route to Market The procurement will be conducted through the Government Commercial Agency (GCA) Technology Services 4 (TS4) Framework Agreement (RM6190). HMT intends to utilise TS4 Lot 2.3, which combines the capabilities of Lot 2 (Transition and Service Integration and Management (SIAM)) and Lot 3 (End User Services). Consequently, the competition will be open only to suppliers appointed to TS4 Lot 2.3. ### Planning Information The Buyer is seeking to engage with the market and obtain supplier feedback to inform the procurement of a combined Central Service Desk and Lead Integrator service. A Microsoft Forms questionnaire, covering key topics such as pricing models, mobilisation timelines and service delivery considerations, will be issued to suppliers in advance of the engagement session. Market Engagement Activities An online market engagement session will be held on Thursday 3 September 2026, from 11:00am to 1:00pm, via Microsoft Teams. Meeting details and joining instructions will be issued in advance to suppliers appointed to Technology Services 4 (TS4), Lot 2.3. Suppliers will have the opportunity to submit clarification questions through the engagement platform, details of which will be provided during the session. The clarification period will close at 4:00pm on Friday 11 September 2026. Following the session, the presentation slides, meeting recording and responses to clarification questions will be shared with all suppliers on TS4 Lot 2.3. The feedback received through these engagement activities will be used to help shape the procurement approach and ensure that the future service model is informed by current market capabilities and best practice. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/072184-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Jul 2026 | | Submission deadline | Not specified | | Future notice date | 6 Oct 2026 | | Award date | Not specified | | Contract period | 31 Mar 2027 - 31 Mar 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £14,800,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HM TREASURY | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2HQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services ## Release History - 30 Jul 2026 at 12:33 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/072184-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/072184-2026 30th July 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d799. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d799.json.