---
title: "Contact Centre as a Service (CCaaS)"
ocid: "ocds-h6vhtk-06d861"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d861"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d861.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d861.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "INCOMMUNITIES LIMITED"
published: "2026-07-31"
---

# Contact Centre as a Service (CCaaS)

Buyer: INCOMMUNITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06d861

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d861.json)

## Summary

In the recent procurement process for a Contact-Centre-as-a-Service (CCaaS) platform, INCOMMUNITIES LIMITED, based in Shipley, Bradford, acted as the buying organisation. The tender, identified by ID "IC205", falls under the Software Package and Information Systems category, focusing on Amazon Connect for public sector telephony. The completion of the process was marked on the 31st of July, 2026. Initiated under a limited procurement method without prior publication, the contract was awarded on the 30th of April, 2026, with Alscient Limited as the supplier. This procurement, situated in the UKE41 region, involves a total contract value of £300,000, aligning with public law compliance and housing and community amenities, lasting in effect since the award date.

This tender represents an excellent opportunity for businesses specialising in software and information systems, particularly those experienced with telephony solutions and secure data handling. Companies capable of integrating Contact-Centre-as-a-Service platforms could find substantial growth potential. The procurement favoured direct awards under pre-existing framework agreements, which suggests businesses with a background in public sector engagements and framework eligibility are well-placed to compete in similar future opportunities. Large-scale software firms, like Alscient Limited, are ideal candidates for such contracts, given their capability to handle substantial software deployment and ongoing service provision effectively.

## Notice

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

### Lot Information

Lot 1

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

### Procurement Information

procured via pcr15 framework agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/072522-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £300,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INCOMMUNITIES LIMITED |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD17 7BN |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Shipley |
| Westminster constituency | Shipley |
| Delivery location | TLE41 Bradford |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALSCIENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Jul 2026 at 09:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/072522-2026

## Notice URLs

- http://www.incommunities.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d861. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d861.json.