--- title: "Debt Collection Services" ocid: "ocds-h6vhtk-06d889" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d889" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d889.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d889.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ANGLIAN WATER SERVICES LIMITED" published: "2026-07-31" --- # Debt Collection Services Buyer: ANGLIAN WATER SERVICES LIMITED Current stage: Tender OCID: ocds-h6vhtk-06d889 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d889) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d889.json) ## Summary Anglian Water Services Limited is overseeing a procurement process for debt collection services under the title "Debt Collection Services", with the objective to establish a framework agreement lasting up to eight years. The procurement is scheduled in the "Tender" stage as of 31st July 2026 and follows an open competitive flexible procedure. It involves multiple lots for various types of residential debt collection across the UK, aiding customers in Peterborough and surrounding regions. The framework will use a combination of commission-based and fixed-price value-add services to recover debts effectively. Interested suppliers are encouraged to submit their expressions of interest by 3rd September 2026, with further inquiries welcome until 26th August 2026. The contracts will be awarded by 31st March 2027, offering a significant opportunity for industry service providers specialising in collection agency services. This tender offers vast opportunities for businesses in the debt recovery sector, particularly those experienced in managing residential debts, providing affordability support, and supporting vulnerable customers. The procurement is spread across six distinct lots, each targeting specific debt types and customer circumstances, allowing for a tailored approach to debt recovery. It is an attractive proposition for companies with robust digital engagement strategies and those capable of adhering to rigorous health and safety standards for field visits. With a focus on maintaining high customer service levels and enhancing debt recovery performance through a competitive multi-supplier framework, this tender aligns well with agencies poised to deliver innovative, customer-centric debt collection solutions while ensuring value for money. ## Notice Debt Collection Services - Scope of Requirements Summary Anglian Water is seeking to appoint multiple Debt Collection Agencies (DCAs) under a framework of up to eight years to recover household and related residential debt. The framework is based on a commission-led model, supplemented by fixed-price value-add services such as affordability referrals, customer vulnerability support, tracing, deceased account identification and bankruptcy notifications. Suppliers will be expected to deliver strong collection performance while maintaining excellent customer service and supporting vulnerable customers. The procurement is divided into six lots, reflecting different debt types, customer circumstances and collection approaches. All accounts relate to household (residential) properties and primarily domestic customers, however billing may include non-household landlords or developers where responsible for water charges. No guarantee of work volumes is provided. Key Service Requirements Successful suppliers will be required to: Operate on a commission-based debt collection model. Provide pricing for mandatory value-add services. Deliver customer-focused collections aligned to affordability and vulnerability support. Support Priority Services Register (PSR) identification and referrals. Provide trace, collect and settlement services where applicable. Exchange outbound and inbound account data files with Anglian Water. Provide weekly payment reporting and account updates. Support recurring card payment arrangements. Comply with applicable health and safety requirements where field visits are undertaken. Participate in ongoing performance monitoring, audits and benchmarking against other suppliers. Lot 1 - 1st & 2nd Standard Collect Placements Covers first and second placement collection activity for standard live and vacated debts where a forwarding address is known. Accounts are segmented by debt value above and below PS150. Suppliers must provide collection strategies, including an initial digital engagement approach. Field visits are optional for debts of PS150 or more. A maximum of two active suppliers within each placement segment plus reserve suppliers will be appointed. Please see the Bidder Guidance Document for further detail. Lot 2 - 1st & 2nd Placement Financially Vulnerable Customers Covers first and second placement debt collection for customers identified as financially vulnerable through propensity-to-pay and vulnerability indicators. Includes both live and vacated debts split by debt value. Suppliers must demonstrate approaches tailored to vulnerable customers, affordability support and customer care. Field visits are optional for debts of PS150 or more. Up to 3 suppliers may be appointed depending on placement type plus reserve suppliers . Please see the Bidder Guidance Document for further detail. Lot 3 - 3rd Placement Collection Covers third-placement live and vacated debts where earlier collection efforts have been unsuccessful. This lot requires a mandatory field-visit (doorstep collection) service and therefore carries enhanced health and safety requirements. Suppliers must provide a detailed field collection strategy and are expected to visit all accounts where practical. Up to 2 suppliers will be appointed within each placement plus a reserve supplier. Please see the Bidder Guidance Document for further detail. Lot 4 - 1st & 2nd Court Account Placements Covers residential accounts where Anglian Water already holds a court judgment and may have undertaken enforcement activity. Suppliers are expected to undertake collection activity through a tailored court-debt strategy, supported by early digital engagement and settlement options where appropriate. Up to 2 active suppliers will be appointed for each placement segment plus reserve suppliers. Please see the Bidder Guidance Document for further detail. Lot 5 - Standard Trace & Collect Placements Covers first, second and third placement debts where the customer has vacated the property and no forwarding address is known. Suppliers are responsible for tracing the customer and subsequently undertaking collection activity. Settlement options are permitted within agreed parameters. Up to 2 suppliers will be appointed by placement segment plus reserve suppliers. Please see the Bidder Guidance Document for further detail. Lot 6 - Court Trace & Collect Placements Covers gone-away customers without a forwarding address where Anglian Water also holds a court judgment. Suppliers must undertake both tracing and collection activity for court-related debts. Settlement arrangements may be agreed within specified limits. Up to 2 active suppliers will be appointed by placement segment plus reserve suppliers. Please see the Bidder Guidance Document for further detail. Additional Requirements Across All Lots Accounts may be allocated across multiple placement stages, but the same agency will not normally work the same account twice. Suppliers are expected to maximise collections while maintaining customer care and regulatory compliance. Affordability referrals, PSR identification, vacation date updates, deceased customer identification and bankruptcy notifications form part of the expected value-add services. Performance will be monitored through collection rates, payment arrangements, penetration rates, audits and contractual KPIs. Field visit activity is mandatory for Lot 3, optional in Lots 1 and 2, and subject to health and safety approval. Overall objective: to establish a competitive multi-supplier framework that improves debt recovery performance, supports vulnerable customers, drives affordability outcomes and delivers value for money while maintaining a strong customer-focused approach. Please see the Bidder Guidance Document for further detail. ### Lot Information LOT 1 - 1st & 2nd Standard Collect placements 1st & 2nd Standard Collect placements Collection of standard residential debt for live and vacated customers where a forwarding address is known. Covers first and second placement accounts, with optional field visit activity for debts >=PS150. Focus on early-stage collections, digital engagement and debt segmentation. Please see the Bidder Guidance Document for further detail. Renewal: As detailed in the Request for Proposal 6 This Agreement shall commence on [29th July 2027] ("Effective Date") and shall continue in force for a period of [4] years ("Initial Term") unless terminated by either party in accordance with the terms of this Agreement 7 Notwithstanding clause 4 of this Agreement, but subject to termination provisions set out herein, and subject to the satisfactory performance of the Supplier, Anglian Water may elect at its sole discretion to extend this Agreement in whole or in part by [4] further periods of one year each or for any alternative periods and not expiring later than [8] years from the Effective Date. LOT 2 - 1st & 2nd Collection Placement for Financially Vulnerable Customers LOT 2 - 1st & 2nd Collection Placement for Financially Vulnerable Customers Collection of debt from financially vulnerable customers across first and second placements. Includes live and vacated accounts and requires a tailored approach focused on affordability support, customer vulnerability and positive customer outcomes. Optional field visit activity may be offered for debts >=PS150. Please see the Bidder Guidance Document for further detail. Renewal: As detailed in the Request for Proposal 6 This Agreement shall commence on [29th July 2027] ("Effective Date") and shall continue in force for a period of [4] years ("Initial Term") unless terminated by either party in accordance with the terms of this Agreement 7 Notwithstanding clause 4 of this Agreement, but subject to termination provisions set out herein, and subject to the satisfactory performance of the Supplier, Anglian Water may elect at its sole discretion to extend this Agreement in whole or in part by [4] further periods of one year each or for any alternative periods and not expiring later than [8] years from the Effective Date. LOT 3 - 3rd Collection Placement LOT 3 - 3rd Collection Placement Third-placement debt collection for live and vacated customers where previous collection activity has been unsuccessful. Mandatory field visit capability is required, supported by specialist doorstep collection strategies and associated health and safety requirements. Please see the Bidder Guidance Document for further detail. Renewal: As detailed in the Request for Proposal 6 This Agreement shall commence on [29th July 2027] ("Effective Date") and shall continue in force for a period of [4] years ("Initial Term") unless terminated by either party in accordance with the terms of this Agreement 7 Notwithstanding clause 4 of this Agreement, but subject to termination provisions set out herein, and subject to the satisfactory performance of the Supplier, Anglian Water may elect at its sole discretion to extend this Agreement in whole or in part by [4] further periods of one year each or for any alternative periods and not expiring later than [8] years from the Effective Date. LOT 4 - 1st & 2nd Collect Court Account Placements LOT 4 - 1st & 2nd Collect Court Account Placements Collection of residential debt where Anglian Water has obtained a court judgment and may have completed enforcement activity. Requires specialist court debt recovery and customer engagement strategies. Please see the Bidder Guidance Document for further detail. Renewal: As detailed in the Request for Proposal 6 This Agreement shall commence on [29th July 2027] ("Effective Date") and shall continue in force for a period of [4] years ("Initial Term") unless terminated by either party in accordance with the terms of this Agreement 7 Notwithstanding clause 4 of this Agreement, but subject to termination provisions set out herein, and subject to the satisfactory performance of the Supplier, Anglian Water may elect at its sole discretion to extend this Agreement in whole or in part by [4] further periods of one year each or for any alternative periods and not expiring later than [8] years from the Effective Date. LOT 5 - 1st, 2nd & 3rd Trace & Collect Standard Placements LOT 5 - 1st, 2nd & 3rd Trace & Collect Standard Placements Trace and collect services for gone-away customers where no forwarding address is held. Suppliers are required to locate customers and undertake debt recovery activity across first, second and third placements. Please see the Bidder Guidance Document for further detail. Renewal: As detailed in the Request for Proposal 6 This Agreement shall commence on [29th July 2027] ("Effective Date") and shall continue in force for a period of [4] years ("Initial Term") unless terminated by either party in accordance with the terms of this Agreement 7 Notwithstanding clause 4 of this Agreement, but subject to termination provisions set out herein, and subject to the satisfactory performance of the Supplier, Anglian Water may elect at its sole discretion to extend this Agreement in whole or in part by [4] further periods of one year each or for any alternative periods and not expiring later than [8] years from the Effective Date. LOT 6 - 1st, 2nd & 3rd Trace & Collect Court Placements LOT 6 - 1st, 2nd & 3rd Trace & Collect Court Placements Trace and collect services for gone-away customers subject to a court judgment. Combines customer tracing with specialist recovery of court-related debt across first, second and third placements. Please see the Bidder Guidance Document for further detail. Renewal: As detailed in the Request for Proposal 6 This Agreement shall commence on [29th July 2027] ("Effective Date") and shall continue in force for a period of [4] years ("Initial Term") unless terminated by either party in accordance with the terms of this Agreement 7 Notwithstanding clause 4 of this Agreement, but subject to termination provisions set out herein, and subject to the satisfactory performance of the Supplier, Anglian Water may elect at its sole discretion to extend this Agreement in whole or in part by [4] further periods of one year each or for any alternative periods and not expiring later than [8] years from the Effective Date. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/072600-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Jul 2026 | | Submission deadline | 26 Aug 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 29 Jul 2027 - 28 Jul 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £13,500,000 | | Lots value | £13,500,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ANGLIAN WATER SERVICES LIMITED | | Locality | PETERBOROUGH | | Post town | Peterborough | | Postcode | PE3 6WT | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH41 Peterborough | | Local authority | Peterborough | | Electoral ward | West | | Westminster constituency | Peterborough | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 31 Jul 2026 at 10:06 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/072600-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/072600-2026 31st July 2026 - Tender notice on Find a Tender ## Notice URLs - https://eu.mu.ariba.com/uav/project/?token=0cfb9eab-ff66-486f-90ea-8991187cd32c - https://www.anglianwater.co.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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