---
title: "Digital Customer Information Systems"
ocid: "ocds-h6vhtk-06d8c3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d8c3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d8c3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d8c3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GA TRAINS LIMITED"
published: "2026-07-31"
---

# Digital Customer Information Systems

Buyer: GA TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06d8c3

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## Summary

The public procurement process for enhancing the Digital Customer Information Systems (DCIS) at GA Trains Limited has been successfully completed, with a contract awarded on the 30th of July 2026 to Blackbox Company (UK) Limited. Managed by GA Trains Limited, a public undertaking with headquarters in London, this procurement falls under the services category within the utilities sector and involved a direct award method due to the specific technical requirements and intellectual property rights held by the supplier. Located across regions including London and the Eastern areas of the UK, the contract is scheduled to commence on the 13th of August 2026, with an initial term until August 2028, and has the option to extend for an additional year.

This tender offers extensive opportunities for growth within the business domain, particularly for entities involved in the development and maintenance of integrated digital information systems. Businesses that specialise in software-related services, especially those focusing on railway real-time display systems and operational control technologies, will find this project highly aligned with industry demands. Given Blackbox Company (UK) Limited's demonstrated technical capabilities and proprietary solutions, including the Azzido Core Cloud platform, similar enterprises that can leverage intellectual property to create unique, integrated customer solutions in transport and related sectors could find lucrative opportunities in emerging public procurement contracts.

## Notice

The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.

### Procurement Information

Schedule 5 Paragraph 5 (a)due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works. Due to Blackbox's intellectual property rights and exclusive ownership of the Azzido Core Cloud platform and its associated applications, only Blackbox can provide the goods and services required without significant disruption to operational services. This solution is deeply integrated across the GATL estate, including all station Customer Information Systems (CIS), Public Address (PA) services, wayside data feeds to the Stadler fleet, TVM interfaces, multimodal information channels, and the Azzido Trains Control Tower in Romford. Blackbox's platform operates as the single source of truth for passenger information across the network, delivering coordinated visual and audio messaging through a proprietary architecture. The intellectual property, system design, interfaces, data structures, and operational workflows are owned and maintained by Blackbox, creating a dependency on the supplier for the continued delivery, management, and support of these services. Replacement by an alternative supplier would require the redevelopment and revalidation of multiple interfaces and integrations across stations, rolling stock, and operational control environments. This would involve significant cost, resource requirements, technical risk, and potential disruption to critical passenger information services. Therefore, due to Blackbox's exclusive rights and the absence of a technically viable alternative capable of delivering the existing integrated solution without substantial operational impact, only Blackbox can currently provide the services required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/072699-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Jul 2026 |
| Contract period | 12 Aug 2026 - 12 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £6,283,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GA TRAINS LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKBOX COMPANY (UK |

## CPV Codes

### Divisions

- 51 - Installation services (except software)
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 51611120 - Installation services of railway real-time departures and arrival display screens or boards
- 72260000 - Software-related services

## Release History

- 31 Jul 2026 at 11:56 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/072699-2026
- 31 Jul 2026 at 11:47 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/072692-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/072699-2026
  31st July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072692-2026
  31st July 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.blackbox-co.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d8c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d8c3.json.