---
title: "Retail Telecommunications Maintenance Services Extension and Associated Renewal Works"
ocid: "ocds-h6vhtk-06d949"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d949"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d949.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06d949.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT UK EAST MIDLANDS LIMITED"
published: "2026-07-31"
---

# Retail Telecommunications Maintenance Services Extension and Associated Renewal Works

Buyer: TRANSPORT UK EAST MIDLANDS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06d949

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06d949.json)

## Summary

The procurement process involves East Midlands Railway, under the buying organisation Transport UK East Midlands Limited, engaging in a direct award contract for Retail Telecommunications Maintenance Services and associated renewal works. This contract, titled "Retail Telecommunications Maintenance Services Extension and Associated Renewal Works," falls under the services category, with a special emphasis on telecommunications equipment, passenger information systems, and maintenance services. The procurement stage is at the award phase, dated 31st July 2026, with the contract period extending from 24th August 2026 to 23rd August 2027. The project is located across various stations within the East Midlands region of the United Kingdom, ensuring continuity of customer-facing systems while a longer-term competitive procurement is finalised. Hitachi Rail GTS UK Limited is the supplier due to their incumbent role, ensuring minimal disruption from a changeover in services during this necessary interim period.

This tender offers significant growth opportunities for businesses engaged in telecommunications maintenance, repairs, and related infrastructure upgrades. Companies specialising in the provision of customer information systems, public address systems, and telecommunications installations would find this contract particularly relevant. The direct award method, although limiting immediate competition, underscores the strategic importance of continuity in critical infrastructure services. As East Midlands Railway plans for a longer-term procurement, there are potential future opportunities for businesses that align with the upcoming competitive procurement strategy under CCS RM6347 Transport Technology. Businesses accustomed to operating within the utilities sector may find the industry's complexities and requirements align well with their expertise.

## Notice

East Midlands Railway intends to directly award a time-limited contract to Hitachi Rail GTS UK Limited for the continued provision of Retail Telecommunications Maintenance Services and associated renewal works across the EMR network. The services support critical customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones and associated telecommunications infrastructure. The contract will provide: Planned preventative maintenance Corrective and reactive maintenance 24/7 fault support and helpdesk services Asset management and reporting Replacement and renewal of identified CIS and PA assets Installation and commissioning of specified renewal works The contract also includes: Display renewals at 10 EMR stations PAPC replacements at 25 EMR stations Screen replacements at Newark Castle and Mansfield stations Burton station roaming microphone installation The proposed arrangement is limited to 12 months and is required to maintain continuity of service whilst EMR completes and mobilises a competitive procurement for a long-term replacement contract.

### Procurement Information

Based on the legal advice East Midlands Railway intends to rely upon Schedule 5 of the Procurement Act 2023. Hitachi Rail GTS UK Limited is the incumbent supplier of Retail Telecommunications Maintenance Services and is responsible for maintaining critical customer information and passenger announcement systems across the EMR estate. The proposed arrangement represents a continuation of existing services and is strictly limited to the minimum period necessary to complete and mobilise an ongoing competitive procurement process being undertaken through CCS RM6347 Transport Technology. A change of supplier during this interim period would create significant operational and service continuity risks, including risks relating to the maintenance and support of customer information systems, public address systems and associated telecommunications assets. The proposed direct award is therefore necessary to ensure continuity of critical passenger information services whilst the competitive procurement is completed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/072908-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jul 2026 |
| Contract period | 23 Aug 2026 - 23 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £534,199 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT UK EAST MIDLANDS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI RAIL GTS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 51 - Installation services (except software)

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48813000 - Passenger information system
- 50000000 - Repair and maintenance services
- 51311000 - Installation services of radio equipment

## Release History

- 31 Jul 2026 at 15:56 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/072908-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/072908-2026
  31st July 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.hitachirail.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06d949. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06d949.json.