---
title: "Crisis Text Helpline Services"
ocid: "ocds-h6vhtk-06daf6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06daf6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06daf6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06daf6.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD"
published: "2026-08-04"
---

# Crisis Text Helpline Services

Buyer: NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD  
Current stage: Tender  
OCID: ocds-h6vhtk-06daf6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06daf6.json)

## Summary

The procurement process initiated by the NHS West and North London Integrated Care Board involves a contract notice for the provision of Crisis Text Helpline Services to be delivered in conjunction with the 111 service in the North West and North Central London areas. Identified under the tender ID C462845, this open procedure aims to engage service providers specialising in psychiatric or psychologist services. The tender process is currently in the active stage, with the opportunity open for registration and document access from 4th August 2026 to 2nd September 2026. The contract period will commence in mid-to-end November 2026 and is initially set for 12 months, with an option to extend for an additional 36 months. The total estimated value of the contract is £1,800,000 GBP, with important bidding documentation accessible via the Atamis portal.

This tender represents a significant opportunity for businesses involved in community health and crisis intervention services to expand their operations within the NHS framework. Companies with expertise in delivering comprehensive telehealth solutions or those offering innovative crisis management technology will be well-positioned to compete. The competitive nature of the Supplier Selection Regime 2023 allows various service providers to demonstrate their capability to enhance mental health support through technological advancements. By securing this tender, businesses can position themselves as key service providers in the public health domain, with potential to extend their contract to a four-year partnership.

## Notice

This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.

### Lot Information

Lot 1

This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/073600-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2026 |
| Submission deadline | 2 Sep 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,800,000 |
| Lots value | £1,800,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI7 Outer London - West and North West |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85121270 - Psychiatrist or psychologist services
- 85323000 - Community health services

## Release History

- 4 Aug 2026 at 10:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/073600-2026

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://www.westandnorthlondon.icb.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06daf6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06daf6.json.