{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06db3d-2026-08-04T13:19:55+01:00",
    "date": "2026-08-04T13:19:55+01:00",
    "ocid": "ocds-h6vhtk-06db3d",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-MPR-7773",
            "name": "Livv Housing Group",
            "identifier": {
                "scheme": "GB-MPR",
                "id": "7773"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PDPR-4361-WLZP"
                }
            ],
            "address": {
                "streetAddress": "Lakeview Kings Business Park",
                "locality": "Prescot",
                "postalCode": "L34 1PJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD71"
            },
            "contactPoint": {
                "email": "tenders@cirruspurchasing.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-MPR-7773",
        "name": "Livv Housing Group"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "PURPOSE OF ENGAGEMENT * Understand the current market for Voice of the Customer and customer insight solutions. * Explore developments in customer feedback, sentiment analysis, customer experience measurement and benchmarking capabilities. * Review available solutions for transactional customer surveys delivered through multiple communication channels. * Understand advances in systems integration, particularly with housing management systems and business intelligence platforms. * Gain insight into market trends, innovation, implementation approaches and best practice. * Inform the development of any future procurement strategy and specification. IMPORTANT INFORMATION This notice is issued solely for preliminary market engagement purposes. It is not a call for competition, does not commit Livv Housing Group to undertake a procurement, participation is voluntary, and suppliers will not be compensated for costs incurred. EXPRESSIONS OF INTEREST Interested suppliers should provide their organisation name, contact details, overview of services and relevant expertise to Kieran.murphy@livvhousinggroup.com and tom.wilde@livvhousinggroup.com. Further details and timescales will be provided to organisations who Livv Housing Group wish to engage with.",
                "dueDate": "2026-08-31T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "073699-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/073699-2026",
                "datePublished": "2026-08-04T13:19:55+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "ocds-h6vhtk-06db3d",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Voice of the Customer - Survey Provider",
        "description": "Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79311000",
                        "description": "Survey services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-03-01T00:00:00Z",
                    "endDate": "2029-02-28T23:59:59Z"
                },
                "status": "planning"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-11-01T23:59:59Z"
        },
        "status": "planning"
    },
    "language": "en"
}