---
title: "Voice of the Customer - Survey Provider"
ocid: "ocds-h6vhtk-06db3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06db3d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06db3d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06db3d.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LIVV HOUSING GROUP"
published: "2026-08-04"
---

# Voice of the Customer - Survey Provider

Buyer: LIVV HOUSING GROUP  
Current stage: Planning  
OCID: ocds-h6vhtk-06db3d

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## Summary

Livv Housing Group, a public authority within the sub-central government sector, is planning a procurement process for a new 'Voice of the Customer - Survey Provider'. This tender primarily addresses the services industry and is located in the United Kingdom, particularly in the UKD region. The procurement process is currently in the planning stage, with notable milestones including the due date for market engagement insights set for 31st August 2026. It aims to explore advancements in customer feedback solutions and system integrations, helping to shape future procurement strategies. Interested suppliers have an opportunity to express interest and provide preliminary information by contacting designated personnel at Livv Housing Group via email.

This tender presents an excellent opportunity for businesses specialising in survey services, data analytics, or customer experience management. Small and medium enterprises (SMEs), especially those with innovative solutions for customer insight and feedback management, are well-suited for this contract. Engaging in this process could lead to aligning with a significant social housing provider like Livv Housing Group, which manages approximately 13,000 homes and serves around 20,000 customers. Businesses offering cutting-edge technologies and solutions that enhance customer satisfaction surveys and business intelligence integrations will find significant growth potential in participating in this tender process once it progresses from planning to execution.

## Notice

Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.

### Planning Information

PURPOSE OF ENGAGEMENT
• Understand the current market for Voice of the Customer and customer insight solutions. 
• Explore developments in customer feedback, sentiment analysis, customer experience measurement and benchmarking capabilities. 
• Review available solutions for transactional customer surveys delivered through multiple communication channels. 
• Understand advances in systems integration, particularly with housing management systems and business intelligence platforms. 
• Gain insight into market trends, innovation, implementation approaches and best practice.
• Inform the development of any future procurement strategy and specification.
IMPORTANT INFORMATION
This notice is issued solely for preliminary market engagement purposes. It is not a call for competition, does not commit Livv Housing Group to undertake a procurement, participation is voluntary, and suppliers will not be compensated for costs incurred.
EXPRESSIONS OF INTEREST
Interested suppliers should provide their organisation name, contact details, overview of services and relevant expertise to Kieran.murphy@livvhousinggroup.com and tom.wilde@livvhousinggroup.com.
Further details and timescales will be provided to organisations who Livv Housing Group wish to engage with.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/073699-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Nov 2026 |
| Award date | Not specified |
| Contract period | 1 Mar 2027 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVV HOUSING GROUP |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L34 1PJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | St Michaels |
| Westminster constituency | Knowsley |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 4 Aug 2026 at 12:19 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/073699-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/073699-2026
  4th August 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06db3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06db3d.json.