---
title: "Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution"
ocid: "ocds-h6vhtk-06dbab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dbab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dbab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dbab.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF SOUTH WALES"
published: "2026-08-04"
---

# Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution

Buyer: UNIVERSITY OF SOUTH WALES  
Current stage: Award  
OCID: ocds-h6vhtk-06dbab

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## Summary

The University of South Wales has concluded the procurement process for the "Provision of Specialist Support, Maintenance and Technical Services for the Quercus Student Record System and Admissions Plus Solution." This process involves direct awarding a contract to Sure Campus Ltd, situated in Ireland. This procurement belongs to the services category, with a focus on software-related services necessary for maintaining the Quercus system, and is implemented under Welsh regulations. The contract, valued at £258,989.99, is intended to assure ongoing support and robustness for the University's critical student data systems. The contract period runs from 14th August 2026 to 13th August 2027, ensuring the operational continuity of vital University systems located in Pontypridd, United Kingdom.

This tender presents substantial opportunities for businesses specialising in software support and maintenance services, particularly those with unique technical capabilities in managing complex educational data systems. Ideal contenders for such contracts are organisations that can offer highly specialised software services, such as cloud migration and bespoke system maintenance. Sure Campus Ltd exemplifies the type of enterprise that can leverage prior knowledge and enduring expertise in the Quercus system to offer significant value, securing their position as providers of essential technical consultancy to sub-central public authorities like the University of South Wales. Such procurement opportunities are crucial for businesses aiming to expand their portfolio in educational tech services and demonstrate their strategic capabilities in system management.

## Notice

Provision of specialist support, maintenance, upgrades and technical consultancy services for the University's Quercus Student Record System and Admissions Plus solution. The contract includes ongoing application support, Oracle and infrastructure expertise, out-of-hours upgrades, post-live support, security improvements including Tomcat patching automation, and specialist technical support to maintain the operational resilience, security and availability of the University's core student record system. The contract is being awarded to SureCampus Ltd due to their unique specialist knowledge of the University's bespoke Quercus environment and Admissions Plus implementation, where no reasonable alternative supplier is capable of delivering the required services.

### Procurement Information

SureCampus is uniquely positioned to partner with the University to provide technical services to migrate and maintain the system. Their multi-skilled team covers Cloud migration, Oracle support and have extensive experience of the Quercus system. Many of the team formerly worked at CampusIT and Ellucian and know the system at the USW in great detail. SureCampus has an in-depth knowledge and understanding of Quercus Admissions Plus, which will enable them to support the critical system processes that will run through Quercus Admissions. SureCampus is uniquely positioned to partner with the University to provide technical support to teams within the university. Their multi-skilled team covers Cloud migration, Oracle support and have extensive experience of the Quercus system. f we do not engage SureCampus to assist with further upgrades of the Quercus Software, then the University is at risk of not being able to upgrade or run its core student record system, which would put key student administrative processes at risk, such as Admissions, Assessment Boards, Award Boards, enrolment and graduation, thus impacting student experience and recruitment. Upgrades are also essential for being able to undertake statutory reporting. There are no other suppliers with the level of knowledge, skill and resource availability to provide the services required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/073865-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Aug 2026 |
| Contract period | 13 Aug 2026 - 13 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £215,825 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF SOUTH WALES |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 1DL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Treforest |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SURE CAMPUS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 4 Aug 2026 at 15:29 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/073865-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/073865-2026
  4th August 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

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