---
title: "Customer Feedback Collection Services"
ocid: "ocds-h6vhtk-06dc13"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dc13"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dc13.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dc13.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "BEYOND HOUSING LIMITED"
published: "2026-08-05"
---

# Customer Feedback Collection Services

Buyer: BEYOND HOUSING LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-06dc13

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dc13)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06dc13.json)

## Summary

Beyond Housing Limited, a public authority operating in the sub-central government sector, is planning a procurement process for Customer Feedback Collection Services, focusing on gathering comprehensive data to enhance customer engagement and performance management. Located in the North-East of England, specifically in regions like Redcar, Scarborough, and Whitby, Beyond Housing anticipates commencing the procurement around late September or October 2026. The current stage is the planning phase, with a deadline for market engagement through a questionnaire set for 25th August 2026. The services fall under the market research services industry category, with the procurement method aiming to consolidate existing contracts, aligning them by June 2027.

This tender represents a significant opportunity for businesses specialising in market research services to contribute to Beyond Housing's strategic goals of enhancing customer satisfaction and operational efficiency. The opportunity is best suited for companies capable of providing robust feedback mechanisms and insight-gathering tools, with a contract value estimated at £300,000 to £360,000. Small and Medium Enterprises (SMEs) are encouraged to participate, particularly those with innovative solutions in digital survey methods, data management, and engagement strategies aimed at delivering high-quality service within the stated timelines and geographical focus areas. The process is designed to evaluate the market capacity to deliver value-adding services under a single contract framework, set to begin in mid-2027.

## Notice

Service Overview Beyond Housing Ltd is a Housing Association who have a portfolio of approximately 15,000 properties in the North- East of England. There are three primary geographical areas in which Beyond Housings properties are located with approximately 10,000 houses located in the Redcar (North) area and a further 5,000 houses located in the Scarborough and Whitby areas (South). Beyond Housing places significant importance on listening to customers and using feedback to understand customer experience, measure performance, identify service improvements and meet regulatory requirements. The organisation currently collects customer feedback across a range of customer journeys and service interactions, including repairs, housing management, complaints, customer contact and wider perception-based feedback. Feedback is used to support operational service improvement, performance management, regulatory reporting and strategic decision-making. Beyond Housing is seeking to understand how the market can support both transactional customer feedback collection and Tenant Satisfaction Measures (TSM) perception survey requirements through a future single contract arrangement that delivers high-quality data, strong customer engagement, robust insight and value for money. There are currently two contracts in place: 1. Customer Feedback Collection Platform and Services - This contract provides the organisation's customer feedback management platform and associated survey collection services. The contract supports transactional feedback collection across multiple customer journeys through a mixture of SMS, email and other digital survey methods, alongside reporting, dashboarding and customer insight functionality. The current contract is due to expire in April 2027. 2. Tenant Satisfaction Measures (TSM) Perception Survey Collection Services - This contract provides the annual collection of Tenant Satisfaction Measures (TSM) perception survey data in line with the Regulator of Social Housing's requirements. The service includes survey design, sampling methodology, fieldwork delivery, data collection, validation and reporting. The current methodology is delivered through a mixed-mode approach including telephone and digital survey channels. The current contract is due to expire in June 2027. Beyond Housing is planning on aligning the contract dates, combining the requirements and undertaking one procurement exercise to cover both requirements from June 2027. Procurement Overview Beyond Housing are preparing to go out to the market to procure for Customer Feedback Collection Services around the end of September/October 2026, with a contract start date estimated of June 2027. The timeline incorporates a handover/mobilisation period of March-June 2027. The main purpose of this exercise is to explore the market and understand the volume of potential bidders in the market, preferred term, contract structure, and general interest in the opportunity. Beyond are also looking to understand any value adding suggestions that companies can deliver and how this can be cost effective in a contracted arrangement. The feedback from this exercise will help; * Inform our procurement strategy for this requirement, and * Assist in structuring the contract terms. This is an information gathering exercise only to help us understand what options are available and establish a market appetite. Beyond Housing will not commit to any information provided at this stage. Return Date If you are able to complete the questionnaire as part of our market research activity, please return by Tuesday 25th August at 12noon. The questionnaire can be found at the following url https://forms.cloud.microsoft/e/qyMVqM2adV If you have any issues accessing the questionnaire please contact procurement@beyondhousing.co.uk Please note that all values and dates entered in this notice, at this stage, are estimated- the market engagement may inform the length of the contract and therefore affect dates and contract values.

### Planning Information

The market engagement process is via questionnaire (Microsoft Forms) and may involve follow up correspondence/conversations. We request that all questionnaire responses are received no later than 12noon 25th August 2026.
Please contact procurement@beyondhousing.co.uk if you are unable to access the questionnaire url 
https://forms.cloud.microsoft/e/qyMVqM2adV

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/074048-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | 25 Aug 2026 |
| Award date | Not specified |
| Contract period | 15 Jun 2027 - 15 Jun 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BEYOND HOUSING LIMITED |
| Locality | SCARBOROUGH |
| Post town | York |
| Postcode | YO12 7BH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Castle |
| Westminster constituency | Scarborough and Whitby |
| Delivery location | TLC North East (England), TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 5 Aug 2026 at 09:51 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/074048-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/074048-2026
  5th August 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://forms.cloud.microsoft/e/qyMVqM2adV
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dc13. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06dc13.json.