---
title: "Warm Homes Network (WHN) Income Maximisation and Benefits Support Services"
ocid: "ocds-h6vhtk-06dcba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dcba"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dcba.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dcba.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CADENT GAS LIMITED"
published: "2026-08-05"
---

# Warm Homes Network (WHN) Income Maximisation and Benefits Support Services

Buyer: CADENT GAS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06dcba

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## Summary

On 5 August 2026, CADENT GAS LIMITED, located in Coventry, initiated a procurement process under the Warm Homes Network programme to provide Income Maximisation and Benefits Support Services. The contract, awarded to Citizens Advice Manchester, aims to help vulnerable individuals access financial assistance and benefits support across multiple regions in the UK, including but not limited to the North East, North West, and South East. This direct award contract, part of Ofgem's Vulnerability and Carbon Monoxide Allowance programme, promotes welfare support through a collaborative approach. The contract stage is complete, with services commencing on 7 August 2026 and continuing until 31 March 2028 in the social services industry category.

Businesses specialising in income maximisation, financial advice, and welfare support services may find opportunities for growth through this tender, particularly those capable of collaborating within a referral-based support framework. The contract brings significant demand for expertise in assisting customers with varying digital competencies and financial needs, ideally suited for large-scale, experienced organisations like Citizens Advice Manchester. This initiative is particularly relevant for entities with a focus on social services and those with a mandate to support vulnerable households with specialised financial resilience and income augmentation services.

## Notice

The contract supports delivery of the Warm Homes Network (WHN) programme, a collaborative initiative established to support people in vulnerable situations and help customers access financial assistance, benefits support and wider household support services. Under the contract, Citizens Advice Manchester will act as the lead provider of income maximisation and benefits support services. The supplier will: Deliver income maximisation and financial advice. Assess customer circumstances and identify benefit entitlements. Support customers with benefit applications and wider financial support applications. Assist customers with lower digital confidence. Refer customers to other Warm Homes Network partners where additional needs are identified. Record delivery outcomes and benefits achieved through the WHN CRM platform. Provide reporting, performance information and programme impact data.

### Procurement Information

This contract supports the delivery of Ofgem's Vulnerability and Carbon Monoxide Allowance (VCMA) programme objectives by providing specialist income maximisation, benefits advice and financial support services for customers in vulnerable circumstances. Citizens Advice Manchester has been appointed to provide specialist benefits and income maximisation support within the Warm Homes Network ecosystem. The service forms part of a coordinated referral-based support model, enabling customers to access financial assistance, welfare support, energy efficiency advice and other vulnerability services through a single programme structure. The arrangement contributes to the delivery of VCMA outcomes through specialist support for vulnerable households, financial resilience, income maximisation and wider wellbeing improvements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/074318-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Aug 2026 |
| Contract period | 6 Aug 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,847,629 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CADENT GAS LIMITED |
| Additional buyers | NORTHERN GAS NETWORKS LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV7 9JU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Garforth & Swillington |
| Westminster constituency | Leeds East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE MANCHESTER |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85320000 - Social services

## Release History

- 5 Aug 2026 at 14:38 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/074318-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/074318-2026
  5th August 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://cadentgas.com/
- https://www.citizensadvicemanchester.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dcba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06dcba.json.