--- title: "Peer Wellbeing Support Community Platform" ocid: "ocds-h6vhtk-06dd5a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dd5a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dd5a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06dd5a.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "CARDIFF UNIVERSITY" published: "2026-08-06" --- # Peer Wellbeing Support Community Platform Buyer: CARDIFF UNIVERSITY Current stage: Planning OCID: ocds-h6vhtk-06dd5a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dd5a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06dd5a.json) ## Summary Cardiff University is progressing in the planning stage of a procurement process for a "Peer Wellbeing Support Community Platform." This initiative is focused on providing a 24/7 peer support platform offering wellbeing services to its students, including international bases and placements. Key industry categories include higher education services, software packages and information systems, and counselling services. The procurement, with an estimated value of £600,000 gross, involves early market engagement to refine the tender strategy. Pre-market engagement events are scheduled for 2nd and 4th September 2026, and registration closes at 12 Noon on 25th August 2026. The geographical focus is Cardiff, UK, under the Welsh devolved regulations. This tender offers significant opportunities for businesses specialising in software development, particularly those experienced in providing moderated digital support platforms and counselling services. Companies providing multi-lingual counselling services, especially those serving national and international audiences, would find this tender particularly relevant. Furthermore, suppliers capable of delivering efficient, customer-centric services that offer value for money would be well-positioned to compete. This engagement allows interested parties to influence the final tender documents, affecting scope, service levels, and commercial structure, opening doors for business growth within the higher education sector. ## Notice Cardiff University requires a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements. There is also a potential need for counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis. ### Planning Information Cardiff University is undertaking early market engagement to inform the development of its upcoming procurement for a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements. We would also be interested in counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis. The objectives for the engagement are: • To establish the level of interest in the tender opportunity • To gain an understanding of your experience of similar contracts, incorporating any lessons learnt to drive improvements. • To listen, reflect and mitigate any foreseeable risks within the proposed contract tender exercise to ensure that the service delivered at Cardiff University remains customer centric, efficient and offers value for money. • To inform the University’s final tender strategy, specification refinement, and commercial model. The pre-market engagement events will be anticipated to be held on 2nd & 4th September 2026 via Teams. Suppliers interested in attending the pre-market engagement event must complete and return the registration form via the correspondence function on the Universities e-tender portal In-Tend. https://in-tendhost.co.uk/cardiffuniversity/ Suppliers will be limited to 2 attendees. The deadline for registering attendance at the event is 12 Noon, 25th August 2026 - Teams invitations will be issued once this deadline has passed. The University reserves the right to reject an application to attend sent after this time. All presentation documentation, questions and answers will be published on the e-tendering portal following the pre-market engagement event. This stage does not formally commence a procurement process. Participation in this pre-market engagement is voluntary and will not provide any advantage or disadvantage in any subsequent tender process. The University anticipates refining the scope, service levels, data requirements, performance metrics, and commercial structure following this pre market Engagement. Insights gained will inform the final tender documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/074610-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Aug 2026 | | Submission deadline | Not specified | | Future notice date | 14 Oct 2026 | | Award date | Not specified | | Contract period | 16 Mar 2027 - 15 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CARDIFF UNIVERSITY | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF24 4HQ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Cathays | | Westminster constituency | Cardiff South and Penarth | | Delivery location | TLL22 Cardiff and Vale of Glamorgan | ## CPV Codes ### Divisions - 48 - Software package and information systems - 80 - Education and training services - 85 - Health and social work services ### Codes - 48000000 - Software package and information systems - 80300000 - Higher education services - 85312300 - Guidance and counselling services - 85312320 - Counselling services ## Release History - 6 Aug 2026 at 10:31 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/074610-2026 - 6 Aug 2026 at 09:46 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/074563-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/074610-2026 6th August 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/074563-2026 6th August 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.cardiff.ac.uk/business/why-work-with-us/for-suppliers - https://in-tendhost.co.uk/cardiffuniversity/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06dd5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06dd5a.json.