---
title: "Digital Telephony Solution"
ocid: "ocds-h6vhtk-06de26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06de26"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06de26.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06de26.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Bernicia Group"
published: "2026-08-06"
---

# Digital Telephony Solution

Buyer: Bernicia Group  
Current stage: Award  
OCID: ocds-h6vhtk-06de26

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06de26)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06de26.json)

## Summary

Bernicia Group procured a telecommunications service to replace its existing desk-phone systems with a digital telephony solution. The requirement includes a softphone option for general users and a contact-centre solution integrated with Bernicia’s IT environment. The solution must also be compatible with Salesforce to provide seamless customer relationship management integration. The work is for delivery in North East England, with Bernicia based in Ashington. The procurement falls within telecommunications services and was structured as a single requirement covering digital telephony, contact-centre capability, CRM integration and replacement of current telephony equipment. It is relevant to providers of business telephony platforms, hosted or cloud communications, contact-centre systems, softphone services and associated systems integration, particularly those able to support a housing organisation’s operational communications environment.

The procurement is complete and has been awarded. Bernicia Group used a limited award procedure without a prior call for competition, following a mini-competition under the Crown Commercial G-Cloud 14 Framework (RM1557.14). Five bids were recorded, and price was the stated award criterion. The award for the Digital Telephony Solution was made to Zoom Communications Inc, with an awarded contract value of £1,250,000. The contract was signed on 6 August 2026 and is recorded as active. The procurement’s single lot is recorded as cancelled, while the related award and contract are active. The requirement was covered by the Government Procurement Agreement. No contract duration or award date is recorded separately from the contract signing date, so the available outcome information is the supplier, signed date and contract value.

This award demonstrates substantial demand from Bernicia Group for integrated digital communications rather than standalone desk-phone supply. A future competitor would need to provide a complete telephony environment covering desk-phone replacement, softphones for general users and a contact-centre service, with dependable integration into an existing IT environment and Salesforce CRM. The procurement route also shows that framework access and the ability to compete through a Crown Commercial G-Cloud mini-competition are commercially relevant. The selected supplier is a large telecommunications technology provider, indicating that credible competitors will need sufficient delivery capacity, mature platform capability and experience of implementing communications systems at organisational scale. Providers strongest in cloud telephony, contact-centre integration, Salesforce compatibility and transition from legacy systems are best aligned to this buyer’s requirement.

## Notice

To provide a telecommunications solution to replace existing systems and to include a soft phone option for general users and a contact centre solution which will integrate into our IT environment.

### Lot Information

Lot 1

Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.

### Procurement Information

This contract has been awarded following a mini competition completed under the Crown Commercial G-Cloud 14 Framework reference RM1557.14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/074882-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Aug 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Bernicia Group |
| Locality | ASHINGTON |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE6 3XF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Walker |
| Westminster constituency | Newcastle upon Tyne East and Wallsend |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Zoom Communications Inc |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 6 Aug 2026 at 15:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/074882-2026

## Notice URLs

- http://www.bernicia.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06de26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06de26.json.