---
title: "Crisis Resilience Fund - Eligibility & Resilience Services Interim Contract"
ocid: "ocds-h6vhtk-06de37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06de37"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06de37.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06de37.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Hampshire County Council"
published: "2026-08-06"
---

# Crisis Resilience Fund - Eligibility & Resilience Services Interim Contract

Buyer: Hampshire County Council  
Current stage: Award  
OCID: ocds-h6vhtk-06de37

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## Summary

Hampshire County Council procured services to manage and deliver the Department for Work and Pensions Crisis Resilience Fund, which replaces the Household Support Fund. The service supports households experiencing financial hardship with essential living costs and longer-term financial resilience. Its scope covers eligibility assessment, crisis triage, decision-making, administration and delivery of crisis payments, financial resilience support, monitoring and reporting, partnership working, and payment administration. Delivery is through accessible online, telephone and face-to-face channels for residents in Hampshire. The requirement is community, benefits and guidance support, including benefit services and related public services (CPV 75200000, 75310000 and 85312310).

This is a completed, awarded procurement under a below-threshold direct award without competition, using the light-touch regime. Hampshire County Council awarded the single requirement to Citizens Advice East Hampshire Limited. The contract was signed on 1 July 2026 and runs from 1 July 2026 to 30 September 2026. Its value is £394,514 including gross value, and the contract is active. It was a three-month interim arrangement intended to maintain continuity while the council completed an open procurement for longer-term Crisis Resilience Fund services. The outcome shows that the council selected a specialist community advice provider for this requirement.

This procurement demonstrates demand from Hampshire County Council for an end-to-end household hardship support service rather than a narrow advice function. Credible competitors would need to assess eligibility, triage crises, make and administer payment decisions, provide financial resilience support, and manage monitoring, reporting and partnership activity. They would also need to operate consistently across online, telephone and face-to-face channels, with the accessibility and responsiveness required for households in financial difficulty. Experience in community advice, benefits support and guidance services would be directly relevant, alongside the operational capacity to handle payment administration and maintain reliable records. Organisations able to combine front-line reach with robust governance and reporting would be well placed for comparable future requirements.

## Notice

Hampshire County Council has awarded an interim contract for the management and delivery of services under the Department for Work and Pensions (DWP) Crisis Resilience Fund (CRF), which replaces the Household Support Fund. The CRF provides timely support to households experiencing financial hardship, helping residents meet essential living costs whilst supporting longer-term financial resilience. The contract includes eligibility assessment, crisis triage, decision-making, administration and delivery of crisis payments, financial resilience support, monitoring and reporting, partnership working, and payment administration. Services are delivered through a range of accessible channels, including online, telephone and face-to-face support. The contract was awarded for a fixed period of three months, from 1 July 2026 to 30 September 2026, to ensure continuity of service whilst Hampshire County Council completed an open procurement for the longer-term provision of CRF services (FTS Notice 2026/S 000-059817).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/074909-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Jul 2026 |
| Contract period | 1 Jul 2026 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £394,514 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Hampshire County Council |
| Locality | WINCHESTER |
| Postcode area | Southampton |
| Postcode | SO23 8UJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE EAST HAMPSHIRE LIMITED |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 75200000 - Provision of services to the community
- 75310000 - Benefit services
- 85312310 - Guidance services

## Release History

- 6 Aug 2026 at 15:51 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/074909-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/074909-2026
  6th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.hants.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06de37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06de37.json.