---
title: "IBM Supportline Renewal (2026)"
ocid: "ocds-h6vhtk-06deb3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06deb3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06deb3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06deb3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Met Office"
published: "2026-08-07"
---

# IBM Supportline Renewal (2026)

Buyer: Met Office  
Current stage: Award  
OCID: ocds-h6vhtk-06deb3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06deb3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06deb3.json)

## Summary

The Met Office is procuring a one-year renewal of IBM Supportline services. The requirement sits within IT support and maintenance, covering services related to personal computers, office equipment, telecommunications and audio-visual equipment. The buyer is the Met Office, a central government public authority based in Exeter. Delivery is across the United Kingdom. The procurement concerns services rather than goods, construction or a physical works programme. The scope is focused on maintaining and supporting the buyer’s existing technology environment through the Supportline arrangement. This is relevant to suppliers providing technical support, maintenance and associated services for workplace computing, office technology, telecommunications or audio-visual equipment.

The procurement is complete and has been awarded. The Met Office used a direct award below the applicable threshold, without competition. IBM LIMITED was selected on 28 July 2026, and the contract was signed on that date. The contract runs from 1 September 2026 to 31 August 2027. Its value is £47,116.58 excluding VAT, or £56,539.89 including VAT. There was one completed lot and one active award. The award covers the Supportline renewal and related IT equipment support services. The outcome reflects a single-supplier award rather than a competitive evaluation between bidders. The contract is below threshold and the awarded supplier is IBM LIMITED.

For suppliers that did not win this procurement, the award demonstrates demand from the Met Office for ongoing specialist technology support rather than a one-off equipment purchase. A credible competitor for a future requirement of this type would need the technical capability to support personal computers, office equipment, telecommunications and audio-visual systems, together with sufficient service capacity to maintain support over a defined annual contract period. Relevant providers are likely to include established IT maintenance businesses and technology manufacturers or partners with broad support capability. The selected supplier’s position shows that a competing offer would need to provide dependable coverage across the United Kingdom and address the buyer’s existing technology support needs.

## Notice

Renewal of Supportline for a period of one (1) year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/075114-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Jul 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £47,116 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Met Office |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX1 3PB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Pinhoe |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM LIMITED |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

## Release History

- 7 Aug 2026 at 09:51 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/075114-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/075114-2026
  7th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.ibm.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.metoffice.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06deb3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06deb3.json.