---
title: "Request for Information - Digital Telephony"
ocid: "ocds-h6vhtk-06deec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06deec"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06deec.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06deec.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SCOTTISH GOVERNMENT"
published: "2026-08-07"
---

# Request for Information - Digital Telephony

Buyer: SCOTTISH GOVERNMENT  
Current stage: Planning  
OCID: ocds-h6vhtk-06deec

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06deec)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06deec.json)

## Summary

The Scottish Government is in the planning stage of a procurement process for a "Request for Information - Digital Telephony" aimed at improving telecommunication services for General Practitioner (GP) practices across Scotland. This effort is primarily a service category under CPV code 64210000, focused on telephone and data transmission services. The objective is to transition to advanced cloud-based telephony solutions ahead of the UK-wide switch-off of PSTN in January 2027, enhancing patient access and supporting modern, flexible working arrangements in GP practices. Interested suppliers are encouraged to complete the Request for Information (RFI) questionnaire by 1 December 2026 to provide insights into market capabilities and potential solutions.

This procurement presents a significant opportunity for businesses focusing on telecommunication innovations, particularly those that offer cloud-based telephony solutions and related services such as installation and upgrades of telephone switching equipment. Suppliers with capabilities in providing telephone control systems, connections, exchanges, and network services, as well as those offering IP telephony services, will find this tender an excellent chance to expand their market presence in the UK's public health sector. Businesses that can align their offerings with the requirements set out in the Advanced Telephony Guidance and demonstrate flexibility in service delivery are well-suited to compete in this tender process.

## Notice

The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for competition and does not form part of any evaluation or award process.

### Lot Information

Lot 1

Thank you for registering an interest in this exercise. We are exploring options for digital telephony across all Scottish GP Practices. The Scottish Government's Primary Care Directorate is seeking to support General Practices across Scotland in the adoption of advanced cloud-based telephony solutions. This will improve patient access, enhance practice resilience and support modern ways of working, including remote and flexible service delivery. Suppliers are invited to demonstrate how their solutions can meet the needs of General Practice, align with the requirements set out in the Advanced Telephony Guidance, and support the transition from legacy analogue services ahead of the UK-wide PSTN switch-off in January 2027. We are asking all interested suppliers to complete this RFI questionnaire with responses to the requirements outlined below. The instructions for completing the surveys and the questions can be found below. This will help us to understand the market in terms of capabilities and technology, and potential approaches to delivering a digital telephony solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/075208-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Dec 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 32344270 - Radio and telephone control system
- 32551100 - Telephone connections
- 32551200 - Telephone exchanges
- 32551400 - Telephone network
- 45314100 - Installation of telephone exchanges
- 50334120 - Upgrade services of telephone switching equipment
- 64210000 - Telephone and data transmission services
- 64211000 - Public-telephone services
- 64211100 - Local telephone services
- 64213000 - Shared-business telephone network services
- 64214000 - Dedicated-business telephone network services
- 64214200 - Telephone switchboard services
- 64215000 - IP telephone services
- 64220000 - Telecommunication services except telephone and data transmission services

## Release History

- 7 Aug 2026 at 10:28 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/075208-2026

## Notice URLs

- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000839584
- https://www.publiccontractsscotland.gov.uk/
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839584
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06deec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06deec.json.