---
title: "HMPO Future Digital Services - Customer Facing"
ocid: "ocds-h6vhtk-06df5b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06df5b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06df5b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06df5b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Home Office"
published: "2026-08-07"
---

# HMPO Future Digital Services - Customer Facing

Buyer: Home Office  
Current stage: Award  
OCID: ocds-h6vhtk-06df5b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06df5b.json)

## Summary

The Home Office procured customer-facing digital services under the HMPO Future Digital Services requirement. The work falls within IT services, covering consulting, software development, internet services and support. It concerns an extension with uplift to existing customer-facing digital service provision, rather than a separate supply of goods or construction works. Delivery is associated with London. The requirement is relevant to suppliers that provide public-sector digital services and can support customer-facing technology at national government level. The buying organisation is the Home Office, based at 2 Marsham Street, London. The selected supplier is based in Belfast, while the service delivery location is London.

This procurement has reached the award stage. It used one lot, described as “Extension with uplift”, and the award is active. Kainos Software Limited was selected as supplier. The contract was signed on 9 August 2021 and has a value of £43,900,000. The contract period runs to 8 August 2027. The underlying lot period ended on 8 August 2026. The contract includes an amendment for the extension with uplift. The stated reason was that scope elements not apparent at the outset created unexpected requirements and associated costs, circumstances the contracting authority could not reasonably have foreseen. The award relates to the customer-facing digital services requirement.

This award demonstrates substantial, continuing Home Office demand for customer-facing digital services covering software development, consulting, internet services and support. Competitors seeking comparable government work would need an established digital delivery capability spanning service design or consultancy, software engineering, online platforms and ongoing operational support. They would also need the capacity to manage an extended service with changing requirements and additional costs arising from scope developments. The selected supplier is a large IT business, indicating that credible providers for this requirement need sufficient organisational scale, delivery resilience and experience supporting complex public-sector services. Suppliers with strong government assurance, dependable support operations and the ability to work with the Home Office’s customer-facing systems would be well placed when similar work returns to market.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/075399-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Aug 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £43,900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Home Office |
| Locality | LONDON |
| Postcode area | Not specified |
| Postcode | Not specified |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Kainos Software Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Aug 2026 at 15:20 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/075399-2026

## Notice URLs

- https://www.gov.uk/government/organisations/home-office

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06df5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06df5b.json.