---
title: "DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD"
ocid: "ocds-h6vhtk-06e18f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e18f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e18f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e18f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Advisory, Conciliation and Arbitration Service"
published: "2026-08-11"
---

# DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD

Buyer: Advisory, Conciliation and Arbitration Service  
Current stage: Award  
OCID: ocds-h6vhtk-06e18f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e18f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e18f.json)

## Summary

The Advisory, Conciliation and Arbitration Service commissioned a structured discovery project for its legacy EARS customer relationship management system and associated services. The work covers stakeholder engagement, analysis of current processes, data and integrations, and the definition of user-centred requirements. Its outputs are intended to support procurement of a new customer management solution, including an options appraisal, target architecture, roadmap and inputs to a business case. This is a technical analysis and consultancy services requirement. Delivery is in the United Kingdom, for ACAS, with UK Shared Business Services Ltd acting as the procuring entity and shared procurement service.

The procurement has been completed and FDM Group Limited was selected for the single lot. The award was made on 11 August 2026 under the Digital Outcomes and Specialists 7 framework, using a competitive, selective two-stage framework procedure. The awarded value is £197,050 excluding VAT and £236,460 including VAT. The contract period is 24 August 2026 to 31 March 2027, with signature scheduled for 24 August 2026. The standstill period ends on 21 August 2026. The requirement was evaluated through the framework competition; the published information identifies the process as competitive but does not set out separate scored criteria.

This opportunity indicates demand from ACAS for specialist discovery and transformation support around a legacy CRM and its connected services. Suppliers seeking comparable work would need credible capability in structured service or product discovery, stakeholder engagement, business-process analysis, data and integration assessment, and user-centred requirements definition. Useful delivery experience would include producing options appraisals, target architectures, implementation roadmaps and business-case material that can inform a subsequent technology procurement. The selected supplier was a large consultancy, suggesting the requirement suits organisations able to provide a suitably experienced multidisciplinary team and manage a public-sector discovery through to clear, procurement-ready outputs. Experience of complex customer-management or CRM environments would be directly relevant.

## Notice

This requirement is for a supplier to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services. The supplier will engage stakeholders, analyse current processes, data and integrations, and define user centred requirements. Outputs will include options appraisal, target architecture, roadmap and business case inputs to support procurement of a new solution. The maximum value of this procurement is PS200,000.00 excluding VAT. This procurement has been conducted under the DOS 7 framework via a 2 stage procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/076317-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Aug 2026 |
| Contract period | 24 Aug 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £197,050 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Advisory, Conciliation and Arbitration Service |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FDM GROUP LIMITED |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71621000 - Technical analysis or consultancy services

## Release History

- 11 Aug 2026 at 15:01 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/076317-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/076317-2026
  11th August 2026 - Contract award notice on Find a Tender

## Notice URLs

- http://FDMgroup.com
- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04fb0d
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e18f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e18f.json.