---
title: "Emergency Communications Operation"
ocid: "ocds-h6vhtk-06e213"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e213"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e213.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e213.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "The Police and Crime Commissioner for Leicestershire"
published: "2026-08-12"
---

# Emergency Communications Operation

Buyer: The Police and Crime Commissioner for Leicestershire  
Current stage: Award  
OCID: ocds-h6vhtk-06e213

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## Summary

The Police and Crime Commissioner for Leicestershire procured an emergency communications operation for the Force. The requirement is a cloud-based voice, contact centre and call-recording service, classified as communications equipment installation services (CPV 51300000). The solution is intended to replace reliance on ageing communications infrastructure, improve resilience and support future operational requirements, including the Emergency Services Network and Integrated Communications Control System. It also avoids further short-term spending on legacy systems. The work supports policing and public safety operations associated with the Force and is linked to the buyer based in Leicester. The requirement concerns an integrated communications platform rather than standalone equipment supply or a general telecommunications service.

The procurement is complete and was awarded through a limited procedure without prior publication of a competition, using a direct award from the CCS Framework. Price was the stated award criterion. Virgin Media Business Limited was selected as supplier, with one bid recorded. The contract value is £2.6 million including the stated currency of GBP. The contract was signed on 30 July 2026 and is recorded as active. The tender was structured as one lot, which is recorded as cancelled, while the related award and contract are active. The published outcome therefore identifies Virgin Media Business Limited as the contracted provider for the emergency communications requirement. No contract end date or duration is stated in the procurement outcome.

This outcome indicates demand from a police force for resilient, cloud-based communications integrating voice, contact-centre and recording functions. Suppliers competing for comparable public-sector requirements would need to demonstrate capability in communications-platform delivery, installation and integration, rather than offering isolated connectivity or hardware. Relevant experience would include migrating organisations away from ageing infrastructure, maintaining operational resilience and supporting secure, dependable communications in public-safety environments. Credibility would also depend on understanding the Emergency Services Network and Integrated Communications Control System, or equivalent future-facing emergency communications requirements. Businesses should be able to deliver a joined-up service covering voice, contact-centre operations and recording, with sufficient scale and technical capacity for a force-wide deployment and the governance expected by a policing authority.

## Notice

Cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction.

### Lot Information

Lot 1

The solution delivers a cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction. It reduces reliance on ageing infrastructure, improves resilience, supports future requirements (including ESN and ICCS), and avoids further short-term expenditure on legacy systems.

### Procurement Information

Direct award from CCS Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/076548-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,600,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | The Police and Crime Commissioner for Leicestershire |
| Locality | LEICESTER |
| Postcode area | Leicester |
| Postcode | LE19 2BX |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Enderby |
| Westminster constituency | South Leicestershire |
| Delivery location | TLF2 Leicestershire, Rutland and Northamptonshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Virgin Media Business Limited |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51300000 - Installation services of communications equipment

## Release History

- 12 Aug 2026 at 10:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/076548-2026

## Notice URLs

- https://www.leics.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e213. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e213.json.