---
title: "Provision for Remote Diagnostics and Technical Support for NOC Vessels"
ocid: "ocds-h6vhtk-06e2d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e2d2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e2d2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e2d2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "National Oceanography Centre"
published: "2026-08-12"
---

# Provision for Remote Diagnostics and Technical Support for NOC Vessels

Buyer: National Oceanography Centre  
Current stage: Award  
OCID: ocds-h6vhtk-06e2d2

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## Summary

The National Oceanography Centre is buying specialist technical support services for the supplier-specific systems installed on the research vessel RSS James Cook. The scope covers remote diagnostics, systems monitoring, fault finding, data transfer and, where possible, remote corrections through a secure remote diagnostic system and Common Remote Service Platform. It also includes maintenance support, emergency assistance and technical advice for urgent and non-urgent requirements. The buyer is the National Oceanography Centre, based in Southampton, and the work relates to systems onboard the RSS James Cook. The procurement is classified as technical support services and is a service requirement rather than a supply of equipment or construction work.

This procurement is complete and was awarded to SIEMENS ENERGY LIMITED. It used a direct procedure below the applicable threshold and without competition. The contract was signed on 17 July 2026 and runs from 17 July 2026 to 30 September 2026. Its gross value is NOK 350,000. The contract is active and covers one requirement. The arrangement includes an option to purchase spare parts following diagnostic support. The selected supplier is Siemens Energy Limited. The published outcome identifies a single award and does not set out a competitive evaluation basis, as the contract was placed directly without competition. The requirement therefore demonstrates a buyer’s need for supplier-specific vessel systems support rather than a multi-supplier framework or divided lot procurement.

This requirement is most relevant to businesses with deep technical knowledge of marine or industrial systems and the ability to support equipment remotely and securely. A credible competitor would need to diagnose faults from operational data, monitor shipboard systems, transfer data safely and deliver remote corrections where technically possible. The service also requires maintenance expertise, emergency assistance and dependable technical cover for urgent incidents, alongside a separate route for routine technical queries. Experience supporting complex equipment in a vessel or similarly demanding operational environment would be important, particularly where systems must remain serviceable during missions. Suppliers should be able to provide secure remote-access technology, technically qualified support staff and reliable out-of-hours response arrangements for this buyer’s specialist vessel operations.

## Notice

The contract is a service agreement with the supplier for the provision of: technical support, remote diagnostics, emergency assistance, maintenance support for the supplier specific systems onboard the RSS James Cook. As part of the contract, the supplier will provide access to a Remote Diagnostic System which will enable to the supplier to securely connect and digitally interact with the systems on board. The interaction includes: systems monitoring, fault finding, data transfer and if possible remote corrections via the Common Remote Service Platform. Additionally, the National Oceanography Centre will have access to a 24 hour, 7 days a week support line that will offer technical support in case of urgent requirements on board the ship. For non-urgent queries a general technical support line is available during the hours of 08:00 and 16:00 in the CET time zone.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/076870-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Jul 2026 |
| Contract period | 17 Jul 2026 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £350,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | National Oceanography Centre |
| Locality | SOUTHAMPTON |
| Postcode area | Southampton |
| Postcode | SO14 3ZH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Bargate |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIEMENS ENERGY LIMITED |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356300 - Technical support services

## Release History

- 12 Aug 2026 at 15:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/076870-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/076870-2026
  12th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.siemens-energy.com
- https://noc.ac.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e2d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e2d2.json.