---
title: "Microsoft Dynamics 365 Support and Managed Service for BCP Council"
ocid: "ocds-h6vhtk-06e2f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e2f3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e2f3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e2f3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Bournemouth, Christchurch and Poole Council"
published: "2026-08-12"
---

# Microsoft Dynamics 365 Support and Managed Service for BCP Council

Buyer: Bournemouth, Christchurch and Poole Council  
Current stage: Award  
OCID: ocds-h6vhtk-06e2f3

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e2f3.json)

## Summary

Bournemouth, Christchurch and Poole Council procured third-party Microsoft Dynamics 365 support and managed services for its critical business systems. The requirement covers Microsoft Dynamics 365 Finance & Operations, supporting HR and finance functions, and Dynamics 365 Customer Engagement. Services are intended to maintain availability, resilience and continuity across these systems. The work is classified as system and support services and is delivered for the Council in Bournemouth, Christchurch and Poole. The procurement was structured around software support. This is a specialist managed-service requirement for suppliers with practical expertise in supporting Microsoft Dynamics 365 environments, particularly combined Finance & Operations and Customer Engagement deployments used for essential council operations.

The procurement has been awarded and the contract is active. Bournemouth, Christchurch and Poole Council awarded the contract to KPMG LLP for £214,000, and the contract was signed on 1 April 2026. The Council used a limited procedure: a direct award without prior publication of a competition under the CCS G-Cloud 14 Framework, Lot 3 for cloud support. The stated rationale was that KPMG was the incumbent provider and held detailed knowledge of the Council’s Dynamics 365 environments, making continuity important and reducing transfer risks. One bid was recorded. The software-support lot was evaluated on price, although the direct-award route meant there was no prior call for competition. The contract duration and award date are not stated.

This procurement demonstrates demand from a local authority for ongoing, third-party support of a complex Microsoft Dynamics 365 estate spanning Finance & Operations, HR, finance and Customer Engagement. A credible competitor for a future requirement would need demonstrable capability in Dynamics 365 support and managed services, with the technical depth to maintain availability, resilience and continuity in business-critical systems. Experience across both D365F&O and D365CE would be particularly relevant, as would the ability to understand existing configurations, integrations and operational dependencies quickly. Suppliers should also be able to provide reliable service continuity and manage the risks of transition from an incumbent provider. Familiarity with public-sector cloud-support frameworks, including G-Cloud, would support participation through the route used here.

## Notice

Third-party Microsoft Dynamics 365 support and managed services to ensure availability, resilience and continuity of critical HR & Finance systems (D365F&O); and our Customer Engagement solution (D365CE).

### Procurement Information

The contract was awarded by direct award under the CCS G-Cloud 14 Framework (Lot 3 Cloud Support). KPMG is the incumbent provider and has detailed knowledge of the Council's Microsoft Dynamics 365 Finance & Operations and Customer Engagement environments. Continued use of KPMG ensures service continuity and minimises operational and technical risks associated with transferring support of business-critical systems to an alternative provider.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/076929-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £214,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Bournemouth, Christchurch and Poole Council |
| Locality | BOURNEMOUTH |
| Postcode area | Bournemouth |
| Postcode | BH2 6DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | TLK24 Bournemouth, Christchurch and Poole |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG LLP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 12 Aug 2026 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/076929-2026

## Notice URLs

- https://www.bcpcouncil.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e2f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e2f3.json.