---
title: "0300 Phone number"
ocid: "ocds-h6vhtk-06e37b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e37b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e37b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e37b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Financial Conduct Authority"
published: "2026-08-13"
---

# 0300 Phone number

Buyer: Financial Conduct Authority  
Current stage: Award  
OCID: ocds-h6vhtk-06e37b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e37b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e37b.json)

## Summary

The Financial Conduct Authority procured an 0300 telephone number service for consumers contacting it about motor finance. The requirement is a telecommunications service covering telephone and data transmission services, centred on providing a public-facing contact route for FCA consumers. The buying organisation is the Financial Conduct Authority, a central government public authority based at 12 Endeavour Square, London. The service supports consumer communications with the regulator rather than an internal telephony function. Businesses relevant to this requirement include telecommunications operators and service providers able to supply and maintain 0300 numbering and associated voice communications for a public authority and its consumers.

The procurement is complete and was awarded directly to British Telecommunications Plc. The route was a below-threshold direct award without competition. The award is active and the contract was signed on 19 March 2026. The contract runs from 27 March 2026 to 25 March 2028. Its value is £79,999.68 excluding VAT and £99,999.60 including VAT. The award covers one lot and the supplier is British Telecommunications Plc. Evaluation and selection were therefore conducted through a direct-award process rather than a competitive tender. The requirement was treated as a services procurement for telephone and data transmission services, with the awarded contract linked to the FCA’s 0300 consumer contact number for motor-finance matters.

This award shows that the FCA purchases a dedicated consumer telephone-number service for a defined regulatory contact function. A supplier competing for a comparable future requirement would need established telecommunications capability, including the ability to provide and manage 0300 numbering and reliable voice connectivity. It would also need sufficient operational capacity to support consumer-facing contact at a central government regulator, maintain service continuity and handle the practical requirements of a public authority customer. Experience delivering telephone and data transmission services at comparable organisational scale would strengthen credibility. The successful supplier was a large telecommunications company, indicating that dependable infrastructure, resilience and contract-management capacity are important considerations for this buyer.

## Notice

Procurement of an 0300 number for consumers contacting the FCA with regards to their Motor Finance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077185-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Mar 2026 |
| Contract period | 27 Mar 2026 - 25 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £79,999 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Financial Conduct Authority |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | British Telecommunications Plc |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 13 Aug 2026 at 11:58 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/077185-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/077185-2026
  13th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.btplc.com
- http://www.fca.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e37b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e37b.json.