---
title: "HCC04/26 The Provision of a Case Management system for East of England MacMillan Money Advice Service"
ocid: "ocds-h6vhtk-06e37e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e37e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e37e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e37e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Hertfordshire County Council"
published: "2026-08-13"
---

# HCC04/26 The Provision of a Case Management system for East of England MacMillan Money Advice Service

Buyer: Hertfordshire County Council  
Current stage: Award  
OCID: ocds-h6vhtk-06e37e

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## Summary

Hertfordshire County Council procured a case management system for the East of England MacMillan Money Advice Service. The requirement is for customer relationship management software to support the service’s case management activities, rather than construction, professional consultancy or general IT support. Delivery is in Hertfordshire, within the East of England. The buying organisation is Hertfordshire County Council, based in Stevenage. The procurement covered one requirement and was handled as a council purchase for a public advice service. Suppliers specialising in configurable case management or customer relationship management platforms, implementation and service support would be the most relevant comparators for this requirement and buyer.

The procurement is complete and the contract was awarded to Advanced Case Management Solutions, an SME based in Glasgow. Hertfordshire County Council used a below-threshold limited competition. The award was made on 30 July 2026, and the contract was signed on the same date. The active contract runs from 30 July 2026 to 29 July 2029, with a possible one-year extension at the Council’s sole discretion, giving a maximum end date of 29 July 2030. The awarded contract value is £82,738.42 gross, in GBP. The contract relates to the single case management system requirement for the East of England MacMillan Money Advice Service.

This procurement indicates a defined public-sector requirement for a case management and customer relationship management platform supporting a regional money advice service. Suppliers considering comparable work for Hertfordshire County Council would need to demonstrate a software product suited to managing cases, records, workflows and service-related information, together with the implementation and support capability needed to operate it in a public-service setting. Relevant competitors include specialist case management software providers, CRM suppliers with adaptable platforms, and SMEs able to deliver a focused solution rather than broad technology outsourcing. Credibility would also depend on showing experience of configuring systems around operational processes, protecting sensitive client information and supporting council-facing service delivery.

## Notice

Hertfordshire County Council sought quotations for the provision of a Case Management system for East of England MacMillan Money Advice Service This is a Contract Details Notice and this opportunity has now closed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077190-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jul 2026 |
| Contract period | 30 Jul 2026 - 29 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £82,738 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Hertfordshire County Council |
| Locality | STEVENAGE |
| Postcode area | Stevenage |
| Postcode | SG1 2FQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Stevenage |
| Electoral ward | Symonds Green |
| Westminster constituency | Stevenage |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Advanced Case Management Solutions |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 13 Aug 2026 at 12:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/077190-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/077190-2026
  13th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.hertfordshire.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e37e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e37e.json.