---
title: "Provision of case management system and associated services"
ocid: "ocds-h6vhtk-06e389"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e389"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e389.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e389.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "East Hampshire District Council"
published: "2026-08-13"
---

# Provision of case management system and associated services

Buyer: East Hampshire District Council  
Current stage: Award  
OCID: ocds-h6vhtk-06e389

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e389)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e389.json)

## Summary

East Hampshire District Council procured a case management system and associated services through the NHS Shared Business Services framework 10521. The requirement is classified as software packages and information systems, covering the provision of the system and related services for the council’s case management needs. Delivery is associated with East Hampshire District, with the council based in Petersfield, Hampshire. The contracting authority is East Hampshire District Council, a local authority. The requirement was treated as a goods procurement, although the associated services mean that relevant software suppliers, implementation specialists and support providers may all find the subject matter relevant.

The procurement has been awarded following a limited procedure without prior publication of a call for competition. It was a direct award through NHS-SBS framework 10521, with evaluation based on price. One bid was recorded for the lot. Netcall Technology Ltd was selected as supplier, and the contract is active. The contract value is £514,228. It was signed on 3 August 2026. The procurement is recorded as complete, while the associated lot is marked cancelled. The award itself is recorded as active, so the published outcome identifies Netcall Technology Ltd as the selected supplier and does not show a cancelled award.

This outcome demonstrates demand from East Hampshire District Council for a substantial case management software solution supported through an established public-sector framework. A credible competitor for a future requirement of this type would need a mature case management platform, the ability to provide associated implementation and support services, and a route to supply through the relevant framework or another compliant procurement route. Suppliers should be able to demonstrate reliable delivery of software and information systems to a local authority, understand public-sector casework requirements, and compete on price as well as technical suitability. The incumbent is an SME technology supplier, indicating that capability and framework access need not be limited to the largest providers.

## Notice

Provision of case management system and associated services - procured via NHS - SBS framework 10521

### Lot Information

Lot 1

Provision of case management system and associated services - procured via NHS - SBS framework 10521

### Procurement Information

Direct award via NHS - SBS 10521 framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077209-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Aug 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £514,228 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Hampshire District Council |
| Locality | PETERSFIELD |
| Postcode area | Not specified |
| Postcode | Not specified |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLJ3 Hampshire and Isle of Wight |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Netcall Technology Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Aug 2026 at 12:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/077209-2026

## Notice URLs

- http://www.easthants.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e389. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e389.json.