--- title: "BT Inbound" ocid: "ocds-h6vhtk-06e3d7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e3d7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e3d7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e3d7.json" source: "Find A Tender Service" current_stage: "Award" buyer: "ORBIT GROUP LIMITED" published: "2026-08-13" --- # BT Inbound Buyer: ORBIT GROUP LIMITED Current stage: Award OCID: ocds-h6vhtk-06e3d7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e3d7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e3d7.json) ## Summary Orbit Group Limited procured a business telecommunications service to renew its BT Inbound arrangement. The service covers non-geographic telephone numbers, including 0800 and 0345 numbers, used primarily by the customer contact centre, IT service desk and after-sales support teams. These numbers allow customers to call using either a freephone or local-rate number. The service also enables Orbit to redirect non-geographic numbers to different endpoints, supporting flexible numbering arrangements and disaster recovery. The work is delivered across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, the South East and the South West. The procurement is categorised as an information technology service. This procurement has been completed and the contract was awarded to BT Group PLC. Orbit used a below-threshold direct award without competition for one lot. Supplier engagement through a SQW exercise was completed, and other providers were contacted but did not respond. The award was made on 10 July 2026. The contract was signed on the same date and runs from 10 July 2026 to 6 July 2027. Its value is £79,049.67 excluding VAT, or £94,859.60 including VAT. Orbit states that the favourable pricing was offered as a charities contract and therefore the requirement could not be procured through a framework. The award is active and the contract is active. This requirement is relevant to telecommunications providers able to supply and manage non-geographic business telephone numbers, including freephone and local-rate services. A credible competitor would need to support inbound call routing and the ability to repoint numbers to different endpoints as operational requirements change. Experience of serving customer contact centres, IT service desks and after-sales support environments would be directly relevant, as would the capability to provide resilient numbering arrangements that support disaster recovery. Suppliers should be able to deliver coverage across England and offer pricing suitable for a charitable housing organisation. The procurement also indicates that Orbit values a direct commercial arrangement rather than relying on a framework for this service. ## Notice This is to renew our BT Inbound Contract for a further 12 months. It is used to cover the costs for our non geographic phone numbers (i.e. 0800/0345 etc). This is primarily used by the CCT but is also used by IT Service Desk and after sales support teams. The numbers are provided so our customers either have a free phone or local number cost. Having the BT inbound contract also gives us the ability to easily repoint any of our non geographic numbers to different end points giving us flexibility in our numbering plans and provision for Disaster Recovery. SQW has been completed. We have emailed other providers, but had no responses back. BT also said we can't procure via Framework as the favourable pricing we have been offered was due to it being written as a charities contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/077349-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Direct | | Procurement method details | Below threshold - without competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Aug 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 10 Jul 2026 | | Contract period | 10 Jul 2026 - 6 Jul 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £79,049 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORBIT GROUP LIMITED | | Locality | COVENTRY | | Postcode area | Coventry | | Postcode | CV3 2SU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wyken | | Westminster constituency | Coventry East | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BT GROUP PLC | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services ## Release History - 13 Aug 2026 at 15:40 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/077349-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/077349-2026 13th August 2026 - Contract details notice on Find a Tender ## Notice URLs - http://www.bt.com - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.orbit.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e3d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e3d7.json.