---
title: "Service Desk Software"
ocid: "ocds-h6vhtk-06e3e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e3e8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e3e8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e3e8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Great Yarmouth Borough Council"
published: "2026-08-13"
---

# Service Desk Software

Buyer: Great Yarmouth Borough Council  
Current stage: Award  
OCID: ocds-h6vhtk-06e3e8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e3e8.json)

## Summary

Great Yarmouth Borough Council procured service desk software and associated implementation support for its operations in Great Yarmouth. The requirement comprises 15 named-user Vivantio One-Platform licences, two service days, two Vivantio One-Platform subscription licences, and one professional day covering system implementation, configuration consultancy and administrator training. This is an IT services requirement covering software provision, technical consultancy, configuration and user enablement, rather than a standalone software development project. The selected solution is Vivantio One-Platform, so relevant suppliers are those able to provide service management software together with implementation and administration support for a public-sector customer.

The procurement is complete and was awarded directly without competition under a below-threshold procedure. One lot was completed. Great Yarmouth Borough Council awarded the contract to VIVANTIO LIMITED on 12 August 2026. The award is valued at £25,680 excluding VAT, or £30,816 including VAT. The contract period runs from 17 August 2026 to 16 August 2028. Evaluation was therefore based on a direct award rather than a competitive assessment of competing tenders. The award is active, and a signature milestone was scheduled for 13 August 2026. This is a single-supplier award for the full service desk software, subscription, consultancy, implementation and training requirement.

This award demonstrates a defined requirement for service desk software supported by implementation consultancy, configuration and administrator training within a borough council environment. Suppliers competing for comparable work should be able to deliver a named-user service management platform, manage subscription licensing, and provide practical professional services around deployment and configuration. Credibility would also depend on the ability to train administrators and support the customer’s transition into using the system, alongside reliable delivery of service days. The selected supplier is an SME, showing that this type of public-sector requirement can suit a focused software provider rather than only a large systems integrator. Experience with councils or similar public authorities would strengthen a future proposition.

## Notice

15x Vivantio One-Platform Named license. 2x Service days. 2x Vivantio one platform subscription license. 1x professional day for system implementation , configuration consultancy & administrator training.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077379-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Aug 2026 |
| Contract period | 17 Aug 2026 - 16 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £25,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Great Yarmouth Borough Council |
| Locality | GREAT YARMOUTH |
| Postcode area | Norwich |
| Postcode | NR30 2QF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Great Yarmouth |
| Electoral ward | Nelson |
| Westminster constituency | Great Yarmouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIVANTIO LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Aug 2026 at 16:16 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/077379-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/077379-2026
  13th August 2026 - Contract award notice on Find a Tender

## Notice URLs

- http://www.vivantio.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e3e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e3e8.json.