---
title: "ARC Alarm Monitoring Software and Support"
ocid: "ocds-h6vhtk-06e49c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e49c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e49c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06e49c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Newcastle City Council"
published: "2026-08-14"
---

# ARC Alarm Monitoring Software and Support

Buyer: Newcastle City Council  
Current stage: Award  
OCID: ocds-h6vhtk-06e49c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06e49c.json)

## Summary

Newcastle City Council procured an alarm monitoring software solution and associated support for the Council’s Alarm Receiving Centre (ARC). The requirement covers alarm systems, security software and IT services, including software support and related technical assistance. The work is for the Council’s operational needs in Newcastle upon Tyne. This is a services procurement focused on providing and supporting software used to monitor alarms, rather than the supply of general alarm hardware alone. Suppliers with experience delivering dependable alarm-monitoring platforms, integrating security systems and supporting operational control-room environments would be relevant to this type of requirement. The requirement is specific to the Council’s ARC and its stated operational requirements.

The procurement has been completed and awarded through a direct, below-threshold procedure without competition. The contract was awarded to Monitor Computer Systems Limited on 1 August 2026. The active contract was signed on the same date and runs from 1 August 2026 to 31 July 2028. Its value is £40,500 excluding VAT, or £48,600 including VAT. The procurement comprised one lot covering the complete alarm monitoring software and support requirement. The selected supplier is a Belfast-based small or medium-sized enterprise. The award concerns services covering alarm systems, security software and IT support. The published outcome records an active contract, rather than an uncompleted tender or cancelled award.

For suppliers that did not win this procurement, the award demonstrates a council requirement for a dedicated alarm-monitoring software platform and ongoing support for an Alarm Receiving Centre. A credible competitor for similar work would need to show that its software can meet detailed operational requirements in a live security-monitoring environment, with reliable alarm-system functionality and appropriate security controls. Relevant capability would include software implementation, systems integration, technical support, maintenance and the ability to keep an ARC service dependable over the contract lifecycle. The award also shows that a smaller specialist supplier can serve this type of public-sector requirement. Businesses should position evidence around comparable alarm-monitoring deployments, software support performance and understanding of council operational needs.

## Notice

Newcastle City Council requries an alarm monitoring software solution that meets the specific operational requirements of the Council's Alarm Receiving Centre (ARC). Future opportunities will be advertised via the Central Digital Platform and Open Portal: https://www.open-uk.org/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/077660-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Aug 2026 |
| Contract period | 1 Aug 2026 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £40,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Newcastle City Council |
| Locality | NEWCASTLE UPON TYNE |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MONITOR COMPUTER SYSTEMS LIMITED |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 35121700 - Alarm systems
- 48730000 - Security software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Aug 2026 at 12:38 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/077660-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/077660-2026
  14th August 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.newcastle.gov.uk/
- https://www.open-uk.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06e49c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06e49c.json.